Hi, I’m
Mbali Ndindwa
Caregiver
Klerksdorp,NW
Summary
Proven track record in enhancing customer loyalty and brand awareness, notably at Kopano Groove, through exceptional service and strategic marketing. Skilled in data collection and adept at scheduling, I excel in high-pressure situations, effectively managing disputes and fostering community support networks. Achieved significant improvements in program effectiveness and family well-being.
Overview
9
years of professional experience
Work History
Tuscany
Customer Service Representative
10.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Kopano Groove
Club Manager
09.2017 - 09.2024
Job overview
- Prepared monthly reports and budgets to track revenue and expenses.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Developed promotional campaigns to attract new customers and increase brand awareness.
SAfAIDS
Home Visitor
01.2016 - 11.2016
Job overview
- Advocated for family needs within the community, fostering a support network of resources and services tailored to individual circumstances.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education and family support.
- Conducted ongoing evaluations of program effectiveness using results-based accountability measures, refining interventions as needed to maximize impact on participating families.
- Enhanced family well-being by conducting regular home visits and providing personalized support.
Education
AlisonOnline
Diploma in Caregiving from Health Aide
04.2001
AlisonOnline
Elderly Care And Caring For The Disabled from Health Aide
04.2001
Edu-Build InstitutePotchefstroom, South Africa
Level4 Certificate from Early Childhood Education
04.2001
Skills
Appointment Scheduling
Timeline
Customer Service Representative
Tuscany
10.2023 - Current
Club Manager
Kopano Groove
09.2017 - 09.2024
Home Visitor
SAfAIDS
01.2016 - 11.2016
Alison
Diploma in Caregiving from Health Aide
04.2001
Alison
Elderly Care And Caring For The Disabled from Health Aide
04.2001
Edu-Build Institute
Level4 Certificate from Early Childhood Education
04.2001
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