Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Mbali Mtimkulu

Mbali Mtimkulu

Administrative Assistant/Clerk
Midrand

Summary

Experienced professional with a strong track record of developing critical thinking and leadership skills in a fast-paced corporate environment, focusing on teamwork and process improvement. Skilled in project management and data analysis for strategic decision-making. Seeking to apply transferable skills in a new field to achieve impactful results, demonstrating a proactive approach and keen interest in management. Proficient in business strategies and operational processes, ready to utilize analytical and project management abilities in an administrative assistant position. Well-versed in administration with hands-on experience in various business functions, recognized for enhancing processes and leading teams. Proficient in strategic planning and effective communication, prepared to succeed in any dynamic setting.

Overview

3
3
years of professional experience
4
4
Languages

Work History

Management Trainee

Hounslow Tutors
10.2024 - 04.2025
  • Gained knowledge of company policies, protocols and processes.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Handled day-to-day customer or client questions via telephone or email.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Enhanced team productivity by leading weekly strategy meetings to refine project approaches and streamline workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Administrative Assistant

Oorsprong Oos (Pty) Ltd
03.2023 - 03.2024
  • Developed and implemented a streamlined process for gathering business requirements, reducing project delivery time by 15%.
  • Developed and implemented a standardised reporting framework, resulting in improved visibility of key performance metrics.
  • Responding to emails, recording production quantity, ensuring orders from clients are met and bookkeeping.

Administrative Assistant

Oorsprong Oos (Pty) Ltd
11.2021 - 02.2022
  • Manage and respond promptly to emails, ensuring efficient communication and professionalism.
  • Accurately record production quantities to maintain precise data for reporting and analysis.
  • Monitor and fulfill client orders, coordinating with relevant departments to guarantee timely delivery and customer satisfaction.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

BBA - Logistics And Supply Chain Management

IIE Rosebank College
Online
04.2001 -

High School Diploma -

Eunice High School
Bloemfontein, South Africa
04.2001 -

Skills

    Business administration

    Process improvements

    Strategic planning

    Schedule management

    Business planning

    Inventory control

    MS office

    Customer service

    Problem-solving

    Analytical thinking

    Positive attitude

    Administration and reporting

Extracurricular Activities

Community Service, 20, Mooihawe Old Age Home Community Service, 8, Eunice High School Community Service, 14, Eunice High School for Girls

Timeline

Management Trainee

Hounslow Tutors
10.2024 - 04.2025

Administrative Assistant

Oorsprong Oos (Pty) Ltd
03.2023 - 03.2024

Administrative Assistant

Oorsprong Oos (Pty) Ltd
11.2021 - 02.2022

BBA - Logistics And Supply Chain Management

IIE Rosebank College
04.2001 -

High School Diploma -

Eunice High School
04.2001 -

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Mbali MtimkuluAdministrative Assistant/Clerk