Mbali Mnguni
Employee Relations Consultant
Boksburg
Summary
I am a confident, enthusiastic, and driven individual who has a passion for delivering quality services and holds a Bachelor of Social Science specializing in Industrial Sociology and Labour Studies from the University of Pretoria. Experienced with consulting methodologies, establishing productive client relationships and optimizing project outcomes. Utilizes analytical skills to identify and solve complex problems. Track record of effective communication and teamwork to support project goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
ER/IR Consultant Trainee
Kusile- ESKOM
01.2025 - 02.2026
- Provided administrative support during client meetings, taking notes and coordinating follow-up actions as necessary.
- Actively contributed ideas during brainstorming sessions which led to innovative approaches towards conflict management.
- Contributed to a positive working environment by fostering open communication and collaboration among team members.
- Continually sought ways to improve processes for more streamlined workflow within the consultancy team.
- Participated in regular training sessions, consistently expanding industry knowledge and consulting skills.
Financial Admin
Collaborate Financial Services
06.2017 - 01.2020
- Assess clients' assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives to establish investment strategies.
- Contact clients periodically to determine if there have been changes in their financial status.
- Guide clients in the gathering of information such as bank account records, income tax returns, life and disability insurance records, pension plan information.
- Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, and other information needed to develop a financial plan.
- Advise clients on financial plans utilizing knowledge of tax and investment strategies, securities, insurance, and pension plans.
- Given leads to brokers attending to new clients and policies.
- Register, administer and follow up on claims.
Executive Support
Collaborate Holdings
01.2017 - 01.2020
- Keep the executive office organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions and inputting information into file database SharePoint.
- Attending board meetings, preparing and drafting minutes to be forwarded to board members and filed to the company's data base SharePoint.
- Organizing meetings, ordering refreshments for the meeting, and sending out meeting requests.
- Deal with offices errands (getting and packing office supplies, groceries and monitoring if we will need any in the future).
Support Administrator
Regent
04.2015 - 12.2015
- Contact clients periodically to determine if there have been changes in their marital status, home address and other information to keep their policy up to date.
- Capture new policies.
- Send out mails to clients with their new and updated policy.
- Deal with clients' queries about policies they took and not aware of the benefits of the policy.
- Assist clients to register claims.
Service Agent
Liberty
01.2014 - 12.2014
- Processing simple and complex policy changes.
- Processing disbursement on Compass, Blueprint and Mainframe.
- Client liaison.
- Apply for tax directive and key tax.
- Monitoring inbound calls.
- Process brokers change for priority and SBFC brokers.
- Register Cession.
Education
High School Diploma -
M.O.M Seboni High
Johannesburg, Gauteng 04.2001 -
Bachelor of Science - Industrial Sociology And Labour Studies
University of Pretoria
Pretoria, Gauteng 04.2001 -
Skills
Problem-solving
Time management
MS office
Sales strategy
Verbal and written communication
Multitasking and organization
Client engagement
Personal Information
- ID Number: 9502050514088
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Married
Extra Mural Activities
- Caregiving
- Reading
- Travelling
- Public speaking
Ee Status
Black Female
Timeline
ER/IR Consultant Trainee
Kusile- ESKOM
01.2025 - 02.2026
Financial Admin
Collaborate Financial Services
06.2017 - 01.2020
Executive Support
Collaborate Holdings
01.2017 - 01.2020
Support Administrator
Regent
04.2015 - 12.2015
Service Agent
Liberty
01.2014 - 12.2014
High School Diploma -
M.O.M Seboni High
04.2001 -
Bachelor of Science - Industrial Sociology And Labour Studies
University of Pretoria
04.2001 -