Summary
Overview
Work History
Education
Skills
HOBBIES & INTERESTS
Languages
Work Availability
Timeline
Generic

Mbali Mahlangu

Johannesburg

Summary

I am a responsible tourism management student eager to find a position where my past experiences and current academics can be applied to acquiring a new skill set within the tourism industry. I have an organized and logical approach to problem solving and seeing things through to completion. I am reliable, hardworking, and driven to succeeding in a new career path.

Overview

3
3
years of professional experience

Work History

Front Desk Coordinator

Good Life Travel
01.2021 - 01.2021


  • Perform opening and closing duties.
  • Responsible for personal bank as well as transactions of services/products.
  • Managed memberships, including creation, and termination of membership.
  • Responsible of creation of spa appointment and follow-through, including 10-20 confirmation calls daily.
  • Accountable for counting, keeping track of inventory.
  • Maintained cleanliness and organization of front desk and entrance area.

Tourism Intern

Aluve Guest House
02.2020 - 12.2020
  • Established a good working relationship with the Visit Phoenix staff, it\'s members as well as clients.
  • Assist with organization of familiarization tours and site inspections.
  • Assist with planning for upcoming trade shows, sales missions, and other bureau events.
  • actively participate in meetings, and industry events.
  • Track fulfillments, inventory, and monthly production numbers
  • Database entry and general administrative tasks, as well as other special projects as needed.

Volunteer At Just B Zone

Mr Ndlovu
03.2019 - 10.2019
  • Meet and greet guests at Just B zone Restaurant as they arrive, escort guests to table and present menu.
  • Achieved high customer satisfaction for guest communication and providing true Waldorf service.
  • Collaborated with Food & Beverage teams, and other departmentsto ensure the delivery of efficient, high-quality service.
  • Performed opening and closing duties.

Ticket Agent

Community Organizations
02.2018 - 07.2018
  • Opened gates prior to game time, checked and scanned tickets, and enhanced company reputation by assisting ~10K fans with timely admittance to promote positive overall experience for fans.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.

Education

CERTIFICATE OF ACHIEVEMENT N4 - Tourism

Damelin
Boskburg
07.2023

National Diploma - Travel And Tourism

Damelin College
Boskburg
02.2023

Skills

  • Excellent attention to detail
  • Proficient in Microsoft Office
  • Strong communication skills
  • Commitment to quality and service
  • Active Listener
  • Reliable
  • Trustworthy

HOBBIES & INTERESTS

  • Traveling : Passionate about exploring new destinations and experiencing diverse cultures.
  • Languages Learning : Enthusiastic about expanding language skills for effective communication with clients.
  • Cultural Exploration : Curious about different customs and traditions around the world.
  • Outdoors Activities : Enjoying outdoor adventures like hiking, camping, or water sport.

Languages

English
Bilingual or Proficient (C2)
French
Beginner (A1)
Xhosa
Intermediate (B1)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Coordinator

Good Life Travel
01.2021 - 01.2021

Tourism Intern

Aluve Guest House
02.2020 - 12.2020

Volunteer At Just B Zone

Mr Ndlovu
03.2019 - 10.2019

Ticket Agent

Community Organizations
02.2018 - 07.2018

CERTIFICATE OF ACHIEVEMENT N4 - Tourism

Damelin

National Diploma - Travel And Tourism

Damelin College

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Mbali Mahlangu