Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mbali Macu

Customer Service Representative
Johannesburg

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Hotdog Vendor

Self Employed
Johannesburg
01.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.

Customer Service Representative

ALTERAM
Johannesburg
01.2022 - 11.2022
  • Assisted customers with product-related questions, feedback and complaints.


Retention Representative

Clientele Life
Johannesburg
05.2019 - 09.2021
  • Re-instate lapsed and cancelled clients policies

Front Desk Receptionist

MOSS Perfume Shop
Johannesburg
02.2018 - 03.2019
  • Welcomed guests and clients in friendly, positive manner.

Telesales Representative

Undisputed Investments
Johannesburg
01.2017 - 12.2017
  • .Contacting potential and existing customers to inform them about a product or service using scripts

Education

MATRIC Certificate - Commercial Studies

ACADEMY BUSINESS SCHOOL
Johannesburg, GP
2015

Skills

  • Customer needs analysis
  • Multi-tasking Abilities
  • Problem-solving
  • Energetic work ethic
  • Active listening
  • Food and beverage pairings
  • Food Sales and Promotion
  • Cash Handling
  • Flexible and Adaptable

Accomplishments

  • Achieved 75% of sales quote.
  • Promoted to senior consultant after only 8 months in the company for exceptional performance.
  • Resolved product issue through consumer testing.
  • Sold 85 funeral policies before cut off period of 28days
  • Improved team productivity with morale-boosting incentives.
  • Managed to open my food independent kiosk and sell hot dogs

Timeline

Hotdog Vendor

Self Employed
01.2023 - Current

Customer Service Representative

ALTERAM
01.2022 - 11.2022

Retention Representative

Clientele Life
05.2019 - 09.2021

Front Desk Receptionist

MOSS Perfume Shop
02.2018 - 03.2019

Telesales Representative

Undisputed Investments
01.2017 - 12.2017

MATRIC Certificate - Commercial Studies

ACADEMY BUSINESS SCHOOL
Mbali MacuCustomer Service Representative