MBALI LUPHOKO

• Review and update client KYC files, to ensure all Documentation is in place, to comply with CASA, FICA and KYC
• Mandates, Resolutions, Indemnities, Perform required KYC screening on new clients by documenting and corroborating information obtained of client as required by KYC procedures
• Manage screening requirements , including but not limited to, alert investigations and escalations
• Manage AML, CFT & Sanctions regulatory reporting via go AML
• In addition, managing go AML message board and responding to FIC requests
• Manage customer due diligence requirements
• Supported KYC processes for prospective and existing customers
• Improved understanding of financial statements, which helped in assessing risk
• Supported KYC processes for prospective and existing customers.
• Prevented account closures or penalties with prompt resolution of outstanding KYC issues for high-risk clients.
• Determined customer risk ratings based on analysis and research findings.
• Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients
• Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
• Enhanced communication among team members, fostering a collaborative and supportive work environment
• Supported clients with business analysis, documentation, and data modeling
• Onboarded and managed new client accounts to boost retention rates
• Conducted regular reviews of operations and identified areas for improvement
• Managed client relationships through regular check-ins and updates on project progress

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
• Prepared and submitted detailed reports regarding assignments and ongoing investigations
• Improved overall department efficiency by streamlining processes and implementing new policies
• Supervised, directed and evaluated assigned staff members and newly hired officers
• Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives
• Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers
• Responsible for accurate and timely import and processing of electronic remittance advice and manual payment posting.
• Confirm EFT and deposits.
• perform administration duties by recording financial transactions and maintenance of financial records as well as reconcile and clear suspense accounts.

• KYC and quality assurance
• Keep records of staff attendance registers
• Update daily stats and Monthly reports
• Foreign nationals checking if the documents submitted are legit (Refugees and asylum seekers for account opening)
• Liaising with branch staff and clients via email and telephonic
• Monitor daily performance and status by analyzing departmental performance
• Resolve work obstacles by monitoring and managing on a case-by-case basis and early escalation where required
• Advise internal stakeholders through reporting and engaging on improved recovery practices and processes.

• Prepare and Maintain files of the company and staff documentation
• Manage ad hoc duties/responsibilities related to the general running of the Company/Schedule meetings and draft minutes of meetings
• Prepare tender documentation and register Company on client databases as requested
• Check and process delivery notes and invoices/ submission and filing of all payment certificates
• Prepare monthly reconciliations (credit and fleet cards and cheque account)
• Capture creditor invoices reconcile accounts and update creditor list for payments
• Ensure all leave requests and other HR matters are handled according to Company policy
• Update and maintain training files/logs
• Book training courses and manage expiry of certificates (when applicable)
• Prepare HR and finance documents for staff.

Perform ad hoc duties requested by management

• KYC Quality Assurance
• Fraud Investigations
• Actioning of POI alerts
• Actioning of High-Risk alerts
• Actioning of Bridger alerts
• Closed of investigation complete for PEP alerts
• Assisting the Money Laundering department with closing of alerts on Oracle Watchlist (OWS) systems.
• Screened over 80 customers per day by verifying ID's
• Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
• Demonstrated proficiency in handling sensitive information responsibly

• To ensure that the deceased estates accounts are attended to in expeditious and cost-effective manner to minimize risk of loss to the bank
• Proceed with legal action against sureties and surviving spouse/other bond or account holders and realize securities
• Follows up on the life assurance claim
• If the is no life cover, contacts the family or executor to determine their intentions regarding the settlement of all the debts to the bank
• Conclude monthly repayment arrangements while the estate is being finalized for home loan account
• Opening the file through to the liquidation and distribution account.

• Opening of savings accounts
• Opening of loans
• Opening of funeral covers
• Marketing and Presentation
• Telephone and face to face selling
• Collections and arrears
• Understanding of the bank products offered and competitors’ products
• Converting of leads to sales through good communication.