Computer Skills
MBALI KHOZA
Senior Sale Consultant
Alberton
Summary
Dynamic sales and customer service professional with proven success at CDA Solutions, enhancing client loyalty through proactive outreach and effective problem-solving. Skilled in CRM software and adept at delivering tailored sales presentations, consistently exceeding targets and improving customer satisfaction. Recognized for strong communication skills and a commitment to exceptional service.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Call Center Operator
IIE Rosebank College
01.2024 - Current
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
Retentions Agent
CDA Solutions
05.2023 - 01.2024
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Provided support during peak hours, reducing wait times for callers seeking assistance or information.
- Improved communication within the team for better collaboration and problemsolving.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
Sales Agent
Telemarketing Management Service
09.2021 - 03.2023
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Sales Agent
Clientele
07.2020 - 09.2022
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
AVBOB
08.2010 - 03.2012
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Diploma - Human Resources Management
PC Training And Business College
Johannesburg, South Africa 02.2013 - 05.2015
Skills
Customer service
CRM software
Sales techniques
Product knowledge
Data entry
Communication skills
Time management
Problem solving
Sales presentations
Customer communications
CRM navigation
Script adherence
Call handling
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hoursPaid sick leaveCareer advancementCompany CulturePersonal development programsHealthcare benefitsPaid time offQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Languages
English
Advanced (C1)
Xhosa
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Operator
IIE Rosebank College
01.2024 - Current
Retentions Agent
CDA Solutions
05.2023 - 01.2024
Sales Agent
Telemarketing Management Service
09.2021 - 03.2023
Sales Agent
Clientele
07.2020 - 09.2022
Diploma - Human Resources Management
PC Training And Business College
02.2013 - 05.2015
Sales Representative
AVBOB
08.2010 - 03.2012