Computer Skills
MBALI KHOZA
Senior Sale Consultant
Alberton
Summary
Dynamic sales and customer service professional with proven success at CDA Solutions, enhancing client loyalty through proactive outreach and effective problem-solving. Skilled in CRM software and adept at delivering tailored sales presentations, consistently exceeding targets and improving customer satisfaction. Recognized for strong communication skills and a commitment to exceptional service.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Call Center Operator
IIE Rosebank College
01.2024 - Current
- Contributed to streamlined workflows by completing assigned administrative tasks in an organized and timely manner.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
Retentions Agent
CDA Solutions
05.2023 - 01.2024
- Assisted colleagues with difficult cases by offering guidance and sharing expertise from past experiences as a Retention Agent.
- Provided support during peak hours, reducing wait times for callers seeking assistance or information.
- Improved communication within the team for better collaboration and problemsolving.
- Collaborated with other departments to resolve complex issues, improving overall customer experience.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Initiated proactive outreach to customers at risk of cancellation, leading to increased loyalty.
Sales Agent
Telemarketing Management Service
09.2021 - 03.2023
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Sales Agent
Clientele
07.2020 - 09.2022
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Attended monthly sales meetings and quarterly sales trainings.
Sales Representative
AVBOB
08.2010 - 03.2012
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Diploma - Human Resources Management
PC Training And Business College
Johannesburg, South Africa 02.2013 - 05.2015
Skills
Customer service
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hoursPaid sick leaveCareer advancementCompany CulturePersonal development programsHealthcare benefitsPaid time offQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Languages
English
Advanced (C1)
Xhosa
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Operator
IIE Rosebank College
01.2024 - Current
Retentions Agent
CDA Solutions
05.2023 - 01.2024
Sales Agent
Telemarketing Management Service
09.2021 - 03.2023
Sales Agent
Clientele
07.2020 - 09.2022
Diploma - Human Resources Management
PC Training And Business College
02.2013 - 05.2015
Sales Representative
AVBOB
08.2010 - 03.2012
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