Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mbali Khena

NOC ENGINEER
Pietermaritzburg,KwaZulu-Natal

Summary

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Resourceful team player with experience with common software applications.

Overview

1
1
year of professional experience
1
1
Certification

Work History

NOC Engineer

MzansiComnet
01.2024 - Current
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Managed vendor relationships, negotiating contracts to secure cost-effective services while maintaining high-quality standards in equipment procurement.
  • Enhanced system reliability by designing and implementing network configurations and upgrades.
  • Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
  • Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
  • Collaborated with cross-functional teams to optimize network efficiency and establish best practices.
  • Played an integral role in disaster recovery initiatives, developing effective strategies for rapid response times under adverse conditions.
  • Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Troubleshot routers, layer 2 and 3 switches, and network firewalls.
  • Configured IP assignment, core network configuration, and DNS setup for new users.
  • Managed and monitored installed systems for highest level of availability.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.

Intern

MzansiComnet
06.2023 - 01.2024
  • Stock taking for company, created and updated spreadsheet. Recorded assets and stock coming and going.
  • Coordinated for teams (technicians) going on site, arranged necessary equipment and logistics.
  • Analyzed problems and worked with teams to develop solutions.
  • Created systems for company to be more organized and better efficiency.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted and organized files, spreadsheets, and reports.
  • Played point for teams(technicians) on site
  • Managed the NOC (Network Operations Center). Monitoring(opmanager, CnMaestro, GWN), troubleshooting and produced reports on the NOC.
  • Creating weekly schedules for technicians.
  • Configuring equipments, (CPEs and radios for sites)
  • Cleaning of company systems every week, (opmanager, cnMaestro, GWN)

Education

Bachelor Of Arts - Criminology

University of South Africa
South Africa, KwaZulu-Natal
01.2021

Diploma - Human Resources Management

Icesa
South Africa, KwaZulu-Natal
05.2020

Higher Certificate - Information Technology in Support Services

Rosebank College
South Africa, KwaZulu-Natal
12.2019

Skills

  • Computer Skills
  • Microsoft Office Suite
  • Research
  • Recordkeeping
  • Report Writing
  • Scheduling
  • Fast Learner
  • Operations Support
  • Problem-Solving
  • Attention to Detail
  • Administrative Tasks
  • Data Management
  • Administrative Support
  • Teamwork and Collaboration
  • Outstanding Communication Skills

Certification

  • cnMaestro Essentials Introduction, Cambium Learning
  • cnMaestro: Navigating Dashboards, Cambium Learning

Timeline

NOC Engineer

MzansiComnet
01.2024 - Current

Intern

MzansiComnet
06.2023 - 01.2024

Bachelor Of Arts - Criminology

University of South Africa

Diploma - Human Resources Management

Icesa

Higher Certificate - Information Technology in Support Services

Rosebank College

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Mbali Khena NOC ENGINEER