Mbali Khena
NOC ENGINEER
Pietermaritzburg,KwaZulu-Natal
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches. Resourceful team player with experience with common software applications.
Overview
1
1
year of professional experience
1
1
Certification
Work History
NOC Engineer
MzansiComnet
Pietermaritzburg, South Africa
01.2024 - Current
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Managed vendor relationships, negotiating contracts to secure cost-effective services while maintaining high-quality standards in equipment procurement.
- Enhanced system reliability by designing and implementing network configurations and upgrades.
- Facilitated knowledge sharing among team members through organized training sessions, fostering a supportive learning environment that promoted professional growth.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Collaborated with cross-functional teams to optimize network efficiency and establish best practices.
- Played an integral role in disaster recovery initiatives, developing effective strategies for rapid response times under adverse conditions.
- Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
- Closed first-time tickets quickly and met resolution volume requirements.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Managed and monitored installed systems for highest level of availability.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Intern
MzansiComnet
South Africa, KwaZulu-Natal
06.2023 - 01.2024
- Stock taking for company, created and updated spreadsheet. Recorded assets and stock coming and going.
- Coordinated for teams (technicians) going on site, arranged necessary equipment and logistics.
- Analyzed problems and worked with teams to develop solutions.
- Created systems for company to be more organized and better efficiency.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Played point for teams(technicians) on site
- Managed the NOC (Network Operations Center). Monitoring(opmanager, CnMaestro, GWN), troubleshooting and produced reports on the NOC.
- Creating weekly schedules for technicians.
- Configuring equipments, (CPEs and radios for sites)
- Cleaning of company systems every week, (opmanager, cnMaestro, GWN)
Education
Bachelor Of Arts - Criminology
University of South Africa
South Africa, KwaZulu-Natal01.2021
Diploma - Human Resources Management
Icesa
South Africa, KwaZulu-Natal 05.2020
Higher Certificate - Information Technology in Support Services
Rosebank College
South Africa, KwaZulu-Natal 12.2019
Skills
- Computer Skills
- Microsoft Office Suite
- Research
- Recordkeeping
- Report Writing
- Scheduling
- Fast Learner
- Operations Support
- Problem-Solving
- Attention to Detail
- Administrative Tasks
- Data Management
- Administrative Support
- Teamwork and Collaboration
- Outstanding Communication Skills
Certification
- cnMaestro Essentials Introduction, Cambium Learning
- cnMaestro: Navigating Dashboards, Cambium Learning
Timeline
NOC Engineer
MzansiComnet
01.2024 - Current
Intern
MzansiComnet
06.2023 - 01.2024
Bachelor Of Arts - Criminology
University of South Africa
Diploma - Human Resources Management
Icesa
Higher Certificate - Information Technology in Support Services
Rosebank College