MBALI JILI

Seasoned business analyst and collaborator with a passion for continuous improvement. Proven ability to manage and maintain successful business and stakeholder relationships, leading to the identification of opportunities for process optimization and implementation of effective solutions. A detail-oriented individual experienced in business, data, and systems requirements analysis, user acceptance testing, and providing end-user training. Known for strong communication skills and effective task prioritization. Accomplished at leveraging past lessons to inform future decision-making.

• Business Analysis Certification
• Systems Development Workshop
• Process Efficiency Practitioner - Green Belt
• Nimbus Process Author
• Effective Negotiation Certificate
• Master of Sales

• Leading Business Analyst forum for BA team for role and personal growth development
• Coordinating cross-functional teams and providing analysis on projects for institution-wide implementation
• Reducing organizational operating costs by streamlining processes through the automation of complex manual business processes
• Documented and compiled Infrastructure IT Policies for FNB Business
• Change Management and Training - compiled training content and training users on the new business system and its usage
• Business Consulting - Advised and assisted small businesses, non-profit organizations, and franchises in business startup, business plans, marketing, public relations, and communications for business growth and improvement

"Her ability to effectively manage the diverse array of challenges and high volume work is perceived to be unparalleled due to her unwavering commitment! Furthermore, her interpersonal skills and emphasis on efficiency provided such ease to ourselves in doing business"