Mbali Jikajika
Randburg
Summary
My name is Mbali Jikajika I have 3 years experience as a Customer Service Representative at BPOs USA and UK based campaigns. I also have Sales experience, I work well with distressed customers that are under pressure, I have developed phone manners and remain calm under pressure. I follow the policy of the company whiles meeting targets and KPIs. I can resolve customer queries perfectly.
Overview
6
6
years of professional experience
Work History
Travel Associate
Quantanite
Johannesburg
03.2025 - Current
I am a Customer Service Travel Associate for Planet Cruises. We assist passengers with their travel journey, rectify errors on the booking, booking flights and Hotels for the cruise holiday.As well as resolving any passenger queries e.g adding packages and excursions for passengers.
Reference: Peggy Thage 071 591-6004 (super visor)
Customer Care
Dash BPO
04.2023 - 01.2025
- Reference: Maurice 084-047-2919 Supervisor
Customer Care
Icontact BPO
02.2022 - 03.2023
- Reference: Andries Khoza 078-593-4038 Team leader
Sales agent
O'Keeffe and Swartz
01.2020 - 09.2020
- Reference: Phindile 063 941 0464
Education
Certificate - Accounting Technician
Central University of Technology
Financial Information System -
Central University of Technology
High School -
Indwe High School
Skills
- Good verbal skills
- Good writing skills
- Good communication skills
- Excellent telephone skills
- Excellent interpersonal skills
- Problem identification
- Problem resolution
- Ability to work under pressure
- Good time management
- Patience
- Emotional Intelligence
Cell Number
0767676825
Additional Information
I can work well under pressure, I am a positive driven person, I have a high self-esteem, energetic and confident, I try to do the best and can manage time, I've got a positive attitude and open for new development skills and finding success
Physical Address
352 Oak Avenue, Randburg, Gauteng, 2194
Brief Motivation
My name is Mbali Jikajika I have 2 years experience as a Customer Service Representative at BPOs USA based. I also have Sales experience and I am available to start immediately. I work well with distressed customers that are under pressure, I have developed phone manners and remain calm under pressure. I follow the policy of the company whiles meeting targets and KPIs.
Personal Information
- ID Number: 9306140816085
- Date of Birth: 06/14/93
- Gender: Female
Languages
English
First Language
Xhosa
Advanced
C1
Zulu
Beginner
A1
Sotho
Beginner
A1
Timeline
Travel Associate
Quantanite
03.2025 - Current
Customer Care
Dash BPO
04.2023 - 01.2025
Customer Care
Icontact BPO
02.2022 - 03.2023
Sales agent
O'Keeffe and Swartz
01.2020 - 09.2020
Certificate - Accounting Technician
Central University of Technology
Financial Information System -
Central University of Technology
High School -
Indwe High School