MBALI DHLADHLA

• Maintained data integrity and security during SQL-driven database maintenance tasks.
• Ensured database uptime through proactive monitoring and maintenance practices. [number]% through regular backups, routine updates, and monitoring.
• Perform regular backups and updates to keep database records current and recoverable.
• Monitored performance metrics and documented findings to enhance database operations.
• Collaborated with senior team members to implement database enhancements and troubleshoot recurring issues.
• Utilised Microsoft Excel to organise and analyse maintenance data effectively. and Power BI to organise maintenance data and present operational trends clearly.

• Assisted customers in selecting and purchasing products, delivering clear support throughout the sales process.
• Processed transactions accurately and managed register activity during peak periods to maintain efficient service.
• Maintained organised displays and inventory records to support stock accuracy and store presentation.
• Collaborated with team members to meet sales goals and keep daily operations moving smoothly.
• Fostered a positive store environment through effective communication and proactive problem-solving to improve customer experiences.
• Handled [number] customer support tickets per shift, ensuring accurate and organised follow-up notes to enhance customer satisfaction.

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