Summary
Overview
Work History
Education
Skills
Timeline
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Mbali Mbhele

Mbali Mbhele

Cost Accountant
Durban,KwaZulu-Natal

Summary

Results-driven [Customer service withdrawals] proficient in overseeing operations with practiced leadership skills and strong attention to detail. History of meeting demanding objectives by training and motivating employees in performance requirements, standard procedures, and safety behaviors. Proven skills in continuous improvement and policy enforcement.

Adaptable Office Administrator with 4 years of experience with wide range of talents from travel coordination to bookkeeping. Additional experience in assisting executives and coordinating company events. Fast-learner with interest in developing new skills to better support staff and management.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience
10
10
years of post-secondary education

Work History

Customer Service Supervisor

hollywoodbets
Umhlanga, KwaZulu-Natal
06.2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Balance Bets.net spreadsheet ensuring payments are balanced for the day.
  • Action corrections to customer accounts where duplications/overpayments arise and ensure the customer is notified.
  • Any ad hoc duties.

Finance Vacation Student

Sappi Saiccor
Umkhomaas, KwaZulu-Natal
12.2015 - 01.2022
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Delivered Service to customer locations within specific timeframes.
  • Improved operations through consistent hard work and dedication.

Senior Treasury Administration

Hollywoodbets
Umhlanga, KwaZulu-Natal
03.2019 - 07.2021
  • Successfully maintain clean,
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Approval of payments for clients
  • Overseeing and monitoring Junior Treasury Administrators

Student Housing Finance Intern

Durban University of Technology
Durban, KwaZulu-Natal
01.2017 - 12.2017
  • Increased customer satisfaction by resolving service issues.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Received and processed stock into inventory management system.
  • Delivered service to customer locations within specific timeframes.

Education

High School Diploma -

UMthwalume High School
Mthwalume
01.2008 - 12.2012

Diploma - Accounting And Finance

Durban University of Technology
01.2013 - 12.2015

Bachelor of of Technology Taxation - Taxation

Durban University of Technology
Durban
01.2016 - 12.2017

Skills

Team Building

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Timeline

Customer Service Supervisor

hollywoodbets
06.2021 - Current

Senior Treasury Administration

Hollywoodbets
03.2019 - 07.2021

Student Housing Finance Intern

Durban University of Technology
01.2017 - 12.2017

Bachelor of of Technology Taxation - Taxation

Durban University of Technology
01.2016 - 12.2017

Finance Vacation Student

Sappi Saiccor
12.2015 - 01.2022

Diploma - Accounting And Finance

Durban University of Technology
01.2013 - 12.2015

High School Diploma -

UMthwalume High School
01.2008 - 12.2012
Mbali MbheleCost Accountant