STHOKOZILE NDLELA
HUMAN RESOURCES
Durban
Summary
Accomplished HR professional with expertise in benefits administration and employee relations at PROMED TECHNOLOGIES. Enhanced HR efficiencies and reduced turnover through strategic recruitment and onboarding. Proficient in Excel and skilled in Sage, fostering a collaborative work environment. Recognized for streamlining processes and ensuring compliance with labor laws.
Human Resources professional with strong focus on team collaboration and achieving results. Skilled in recruitment, employee relations, and benefits administration. Reliable and adaptable, capable of managing changing needs and priorities. Known for effective communication and problem-solving abilities, ensuring positive workplace environment and efficient HR operations.
Overview
19
19
years of professional experience
Work History
Human Resources Administrator
PROMED TECHNOLOGIES
07.2020 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handling compensation and benefits , payroll
- Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities.
- Answered employee inquiries regarding health benefits and 401k options.
- Facilitated the performance management process by providing ongoing feedback, administering evaluations, and coordinating professional development opportunities for employees.
- Oversaw hiring, staffing, and labor law compliance.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
Receptionist Administrator
MR Price Group
01.2007 - 05.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Kept reception area clean and neat to give visitors positive first impression.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Processed expense reports, ensuring timely reimbursement for employees.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Increased office security by updating visitor check-in procedures and protocols.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Education
High School Diploma -
Buhlebemfundo Secondary School
Durban, South Africa 04.2001 -
Diploma - Human Resources Management
Durban University of Technology
Pietermaritzburg, South Africa 04.2001 -
Skills
Personnel file management
Human resource management
Employee relations
Document management
Benefits administration
Payroll coordination
Background checks
Payroll administration
Performance management
Proficient in excel
Skilled in sage
Labor contract administration
Timeline
Human Resources Administrator
PROMED TECHNOLOGIES
07.2020 - Current
Receptionist Administrator
MR Price Group
01.2007 - 05.2019
High School Diploma -
Buhlebemfundo Secondary School
04.2001 -
Diploma - Human Resources Management
Durban University of Technology
04.2001 -