Mbalenhle Sanele Zinhle Mabaso
Teacher
Summary
Hardworking employee enthusiastic about learning the teaching field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Sales Consultant
ABSA
Pietermaritzburg, KwaZulu-Natal
07.2019 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Retained consistent client base by conducting market research to develop brand strategy.
- Provided sales and customer service assistance to walk-in traffic
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained organized, presentable merchandise to drive continuous sales.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Presented Product or Service using interactive materials such as videos, charts and slideshows.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Apprentice Teacher
Vuyiswa Mtolo High School
Durban, South Africa
04.2022 - 11.2022
- Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Cultivated positive relationships with administration, teaching staff, and students.
- Worked with classroom teacher to learn about current standards and best practices.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Facilitated discussions and activities to promote student collaboration and engagement.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
Customer Service
ABSA
Durban , South Africa
12.2017 - 06.2019
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
Education
Postgraduate Certificate In Education - Accounting And Ems
Stadio School of Education
Durban 09.2022 - 10.2022
Bachelor Of Technology - Cost And Management Accounting
Durban University of Technology
Durban 01.2016 - 12.2016
National Diploma - Cost And Management Accounting
Durban University of Technology
Durban 01.2013 - 12.2015
Skills
Demonstrations
Reference
Miss A Njongi - 0333281402
Mr S Khumalo - mentor 0659403366
Mrs Vinitha - 0315080400
Timeline
Postgraduate Certificate In Education - Accounting And Ems
Stadio School of Education
09.2022 - 10.2022
Apprentice Teacher
Vuyiswa Mtolo High School
04.2022 - 11.2022
Sales Consultant
ABSA
07.2019 - Current
Customer Service
ABSA
12.2017 - 06.2019
Bachelor Of Technology - Cost And Management Accounting
Durban University of Technology
01.2016 - 12.2016
National Diploma - Cost And Management Accounting
Durban University of Technology
01.2013 - 12.2015
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