Mbalenhle Sanele Zinhle Mabaso
Teaching
Durban
Summary
Hardworking and enthusiastic individual. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills Dedicated to building confident, knowledgeable individuals through hands-on teaching. Enthusiastic about enhancing all areas development, building trust and instilling confidence in individual abilities and knowledge. Administers all levels of tests in smooth and accurate fashion.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Teaching
Elangeni College
01.2024 - Current
- Introduced innovative teaching methods that incorporated technology, resulting in increased student engagement.
- Enhanced student comprehension by implementing innovative teaching methods and techniques.
- Understood and applied teaching from team-based and problem-solving approach.
- Enhanced language training efficiency by developing and implementing innovative teaching methods.
- Improved student comprehension by utilizing diverse teaching methods and instructional strategies.
- Increased student self-awareness and emotional regulation through teaching mindfulness practices.
- Increased student comprehension by utilizing diverse teaching methods and differentiated instruction.
- Enhanced students'' language proficiency by implementing immersive and interactive teaching methodologies
Senior sales consultant
Absa
12.2022 - Current
- Maintained position as top 3 quarterly performer between Q2, Q3 and Q4 in 2023
- Built, managed, and escalated numerous customer relationships through proper attitude, networking, and sales cycle adaptations
- Coached new employees to help them understand specific company approaches
- Developed and maintained trusting relationships with customers
- Identifying potential customers, making offers, answering to inquiries, offering advice to hesitant clients, and closing sales
- Drive sales productivity and customer satisfaction within physical channel
- Meet and exceed monthly targets set
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Teaching Intern
Vuyiswa Mtolo
03.2022 - 03.2023
- Developed strong relationships with students, fostering a positive learning environment for all.
- Provided individualized support for struggling students, helping them achieve academic success.
- Participated in professional development opportunities, staying current on best practices for teaching and learning.
- Collaborated with fellow interns and experienced teachers to develop effective strategies for classroom management.
- Assisted classroom teacher with grading projects, homework and assignments.
- Emphasized critical thinking skills throughout coursework, preparing students for future academic endeavors beyond their internship experience.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Utilized various teaching techniques and strategies to engage students in learning.
- Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Sale Consultant
Absa
06.2018 - 12.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
Customer service
Absa
12.2017 - 05.2019
- Serviced long-standing customers as well as prospective customers over the phone
- Provided first call resolution for retail banking inquiries daily as well as questions concerning online banking and security procedures
- Identified potential cross-sell opportunities and referred interested customers to relevant sales teams
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Learnership
Absa
01.2017 - 11.2017
- Durban, 7 April 2024
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Higher Certificate in Management -
Milpark Education
01.2017 - 05.2017
Bachelor of technology in cost and management accounting - undefined
Durban university of technology
01.2016 - 05.2016
National diploma in cost and management accounting - undefined
Durban university of Technology
01.2013 - 05.2015
Matric -
Ridge Park College
01.2007 - 05.2011
Postgraduate Certificate in Education - FET And Senior Phase
Stadio School of Education
Durban 04.2001 -
Skills
Leadership
problem solving
Exceptional Teaching Methods
Online Teaching
Teaching makeup classes
Teaching and Coaching Abilities
Language teaching background
Reflective teaching
Sales strategy
Sales planning
Client relationship
Communication
Sales target management
Personal Information
- Date of Birth: 01/20/93
- Gender: Female
- Nationality: South African
Languages
English
IsiZulu
Isixhosa
References
- Nadeem Sayed, Absa, 0312754300, Nadeem.sayed@absa.africa
- Siyabonga Khumalo, Absa, 0661418837, Siyabonga.khumalo@absa.africa
- Reshma rampall, Absa, 0312754300, Reshma.rampall@absa.africa
Timeline
Teaching
Elangeni College
01.2024 - Current
Senior sales consultant
Absa
12.2022 - Current
Teaching Intern
Vuyiswa Mtolo
03.2022 - 03.2023
Sale Consultant
Absa
06.2018 - 12.2021
Customer service
Absa
12.2017 - 05.2019
Learnership
Absa
01.2017 - 11.2017
Higher Certificate in Management -
Milpark Education
01.2017 - 05.2017
Bachelor of technology in cost and management accounting - undefined
Durban university of technology
01.2016 - 05.2016
National diploma in cost and management accounting - undefined
Durban university of Technology
01.2013 - 05.2015
Matric -
Ridge Park College
01.2007 - 05.2011
Postgraduate Certificate in Education - FET And Senior Phase
Stadio School of Education
04.2001 -
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