Mbalenhle Gift Tsoari

Assist the Bureau practices with the daily management of their billing processes.

•Accurate capturing of fixed data onto VeriClaim.
•Accurate and timeous capturing of claims.
•Submission of claims via the Switching process.
•Have a clear understanding of Billing Policies and Payment Arrangements with the individual medical aids.
•Ensure practices comply with the minimum Billing Requirements with the guidance on the Medical Doctors Coding Manual.
•Audit Accuracy report.
•Support with practice audits.
•Professional & efficient handling of telephone and e-mail communication.
•Ensure all practice policies and procedures are maintained & adhered to.
•Always maintaining the confidentiality of client information.
•Provide relevant & constant feedback to all parties involved.
•Keep the Billing Manager, In Field Support and Sales Consultants informed of all sensitive practice or procedural issues.
•Maintaining a professional and positive attitude with clients & colleagues, always.
•Report any VeriClaim related issues via the VeriClaim ticketing system.
•Maintain current working knowledge of all healthcare-related issues and regulations and the VeriClaim system

• Entered data into system and updated patients contacts with information to keep records current.
• Communicate with patients via phone and email to confirm appointments and respond to inquiries.
• Created welcoming environment for patients by greeting and assisting, as well as quickly responding to inquiries and needs.
• Billing and discharging of patients, giving of scripts and doctors letter
• Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
• Submitting claims to medical aid
• Taking of payment card or cash payment
• Registering injury on duty on COID

• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Answered customers' questions, recommended items, and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Voiding of transaction, price changing
• Allocation of cashiers and lunch breaks