Mbalenhle Cherill Mbewana
Cape Town
Summary
A dedicated and reliable professional with a strong background in providing excellent customer service and support in fast-paced environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Hardworking team player with exceptional attention to detail, time management, and problem-solving skills. Eager to bring these qualities to a banking environment, providing support in customer interactions, transaction processing, and helping drive brand awareness for the bank's services. Punctual, responsible, and highly productive when working independently or as part of a team.
Overview
7
7
years of professional experience
Work History
Brand Ambassador Team Lead
Coco and Enzo Night Club
01.2024 - Current
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing customer experience.
- Increased sales by effectively communicating product benefits.
- Communicated product value, quality, and style to educate and entice potential customers.
- Worked with team to achieve sales goals for products.
Sales Brand Ambassador
Souk Cape Town
10.2024 - Current
- Provided exceptional customer service to drive satisfaction.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by effectively communicating product offering.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
Administration Clerk
Cornhill Meats
04.2022 - 08.2022
- Established and maintained standard office procedures to achieve demanding targets.
- Managed efficient processing of documents in high-volume.
- Handled incoming phone calls and answered questions from callers.
- Checked non-functional office equipment, troubleshot issues and independently resolved concerns to maintain team productivity.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Cashier
Cornhill Meats
12.2020 - 01.2021
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Cashier
Michel Frey's Fresh meat
12.2019 - 01.2020
- Performed cash, card, and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
Meat Packer
Michael Frey's Fresh Meat
12.2018 - 01.2019
- Packed meat in Styrofoam, plastic and paper packaging and weighed on scale for pricing.
- Counted stock and recorded for inventory recordkeeping.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Organized and stored items at specific temperatures to maintain freshness.
- Inspected meat to perform quality assurance checks.
Meat Packer
Michael Frey's Fresh Meat
12.2017 - 01.2018
- Sanitized surfaces to maintain cleanliness of food service area.
- Stocked and rotated inventory of meats, poultry and fish to maintain quality and freshness.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Unloaded meat and poultry from delivery trucks to sort and prepare for trimming
- Performed equipment maintenance by cleaning, lubricating and maintaining proper alignment.
Education
Bachelor of Laws - Law
University of KwaZulu-Natal
Durban, South Africa07-2025
Bachelor of Arts - Legal Studies And Political Science
University of KwaZulu-Natal
Durban, South Africa12-2021
Skills
- Customer engagement
- Strong leadership
- Sales
- Communication skills
- Brand awareness development
- Relationship management
- Strong interpersonal skills
- Basic financial knowledge
- Attention to detail
- Problem solving and conflict resolution
- Adaptability
- Time management
Timeline
Sales Brand Ambassador
Souk Cape Town
10.2024 - Current
Brand Ambassador Team Lead
Coco and Enzo Night Club
01.2024 - Current
Administration Clerk
Cornhill Meats
04.2022 - 08.2022
Cashier
Cornhill Meats
12.2020 - 01.2021
Cashier
Michel Frey's Fresh meat
12.2019 - 01.2020
Meat Packer
Michael Frey's Fresh Meat
12.2018 - 01.2019
Meat Packer
Michael Frey's Fresh Meat
12.2017 - 01.2018
Bachelor of Laws - Law
University of KwaZulu-Natal
Bachelor of Arts - Legal Studies And Political Science
University of KwaZulu-Natal
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