Mbalenhle Aelaide Maxakana
Kiosk Ops Manager
Groblersdal,MPUMALANGA
Summary
Dynamic Operations Manager with a proven track record at the Courier Guy, enhancing operational efficiency and customer satisfaction. Expert in staff management and problem-solving, I spearheaded initiatives that significantly increased sales and streamlined processes. Skilled in MS Office and client relations, my leadership directly contributed to team success and exceptional service delivery. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
5
5
years of professional experience
Work History
Receptionist
Honeydew Gas
02.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Kiosk Assistant
the Courier Guy
09.2020 - Current
- Spearheaded initiatives for improving operational efficiency at the kiosk, reducing overhead costs without compromising customer experience.
- Implemented marketing strategies for the kiosk, increasing brand visibility and attracting new customers.
- Consistently met or exceeded individual sales goals while contributing positively to overall team success.
- Enhanced customer satisfaction by providing prompt and accurate information on kiosk products.
- Increased kiosk sales by effectively upselling and cross-selling complementary items.
- Provided exceptional service to customers, addressing their needs and resolving any issues promptly.
- Handled cash transactions efficiently, balancing registers accurately at the end of each shift.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Kiosk Assistant Manager
the Courier Guy
09.2020 - Current
- Spearheaded initiatives for improving operational efficiency at the kiosk, reducing overhead costs without compromising customer experience.
- Maintained a clean and organized kiosk, ensuring an attractive shopping environment for customers.
- Troubleshot technical issues with kiosk equipment, resolving problems quickly to minimize downtime.
- Displayed merchandise attractively, adjusting layouts according to seasonal promotions or trends in customer preferences.
- Increased kiosk sales by effectively upselling and cross-selling complementary items.
- Enhanced customer satisfaction by providing prompt and accurate information on kiosk products.
- Managed inventory levels at the kiosk, ensuring optimal product availability for customers at all times.
- Prioritized helping customers over completing other routine tasks in store.
- Accomplished multiple tasks within established timeframes.
Operations Manager
the Courier Guy
05.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Hr Management
Acadmemy of York
Randburg, South Africa 04.2001 -
No Degree - Computer Literacy
Iliso Lethu
04.2001 -
High School Diploma -
Wiseman Cele Secondary School
Johannesburg 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Staff Management
MS Office
Team Leadership
Operations Monitoring
Client Relationships
Client Relations
Languages
English
Advanced (C1)
Interests
READING
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Operations Manager
the Courier Guy
05.2023 - Current
Kiosk Assistant
the Courier Guy
09.2020 - Current
Kiosk Assistant Manager
the Courier Guy
09.2020 - Current
Receptionist
Honeydew Gas
02.2019 - 01.2020
No Degree - Hr Management
Acadmemy of York
04.2001 -
No Degree - Computer Literacy
Iliso Lethu
04.2001 -
High School Diploma -
Wiseman Cele Secondary School
04.2001 -