Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Mbalenhle Zondi

Mbalenhle Zondi

Educator
Centocow

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
2
2
Certifications

Work History

Community Field Volunteer

The Turntable Trust
Bulwer
03.2017 - Current
  • Developed strong communication and organizational skills through working on group projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.

Facilitator

Mgungundlovu FET College
Pietermaritzburg
11.2020 - 06.2021
  • Brought in projects on-time and under-budget by effectively handling routine and complex issues.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Developed and implemented organizational systems to better manage training documentation and progress reporting.

Learner Support Agent

Centocow High School
Makholweni Location
03.2020 - 11.2020
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Gained strong leadership skills by managing projects from start to finish.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Identified issues, analyzed information and provided solutions to problems.

Cashier

24 Hour Hayfields Kwikspar
Pietermaritzburg
02.2016 - 03.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Student Teacher

Centocow High School
Makholweni Location
07.2015 - 09.2015
  • Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
  • Cultivated positive relationships with administration, teaching staff, and students.
  • Designed lessons on for students using various teaching methods and modern classroom technologies.
  • Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
  • Worked with classroom teacher to learn about current standards and best practices.

Medical Receptionist

Duzi Med Medical Centre
Pietermaritzburg
05.2014 - 07.2015
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

Bachelor Of Social Science Honours - Psychology

University of KwaZulu Natal
Pietermaritzburg
02.2016 - 06.2018

Bachelor Of Arts - Psychology And Linguistics

University of The Witwatersrand
Johannesburg
02.2010 - 12.2013

Post-graduate Certificate In Education - Senior And FET Phase

University of South Africa
Pietermaritzburg
06.2014 - 06.2016

Skills

    Community advocate

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Accomplishments

  • Supervised team of 9 staff members.

Certification

[HIV Counselling and Adherence Course ], [South African Health Care Organisation] - [2 weeks]

Interests

Community, People, development

Timeline

Facilitator

Mgungundlovu FET College
11.2020 - 06.2021

Learner Support Agent

Centocow High School
03.2020 - 11.2020

[Basic Computer Skills Course], [Dr NDZ Municipality] - [4 weeks]

12-2017

[HIV Counselling and Adherence Course ], [South African Health Care Organisation] - [2 weeks]

06-2017

Community Field Volunteer

The Turntable Trust
03.2017 - Current

Cashier

24 Hour Hayfields Kwikspar
02.2016 - 03.2017

Bachelor Of Social Science Honours - Psychology

University of KwaZulu Natal
02.2016 - 06.2018

Student Teacher

Centocow High School
07.2015 - 09.2015

Post-graduate Certificate In Education - Senior And FET Phase

University of South Africa
06.2014 - 06.2016

Medical Receptionist

Duzi Med Medical Centre
05.2014 - 07.2015

Bachelor Of Arts - Psychology And Linguistics

University of The Witwatersrand
02.2010 - 12.2013

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