Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mbalenhle Lucia Nkabinde

Office Administrator
Zola North

Summary

I am a highly motivated and ambitious professional with a passion for delivering exceptional administrative support. I value clear communication at all levels and excel at managing multiple priorities to meet deadlines efficiently. With a strong learning mindset and the ability to adapt to any environment, I thrive in both independent and collaborative work settings. My goal is to contribute to a well-organized, productive workplace while continuously developing my skills to grow within the organization.


Career Aspiration:
To excel as an Office Administrator by ensuring smooth, efficient operations while continuously developing my skills and contributing to the organization’s success.

Overview

19
19
years of professional experience

Work History

Office Administrator (RAF)

Alterm Solutions
05.2023 - Current
  • . Perform general clerical duties incl. photocopying, faxing, mailing, scanning and filling.
  • . Plannining and preparation of events within the company, handling petty cash.
  • . Timeous completion and distribution of minutes and compilation of action items.
  • . Boardroom bookings and car booking.
  • . Meet and greet of visitors and preparation for visitors.

Contact Centre

FNB
04.2012 - 06.2017
  • . Processing and reversing transaction for cardholders upon merchant requests
  • . Making and receiving calls to and from other banking institutions to obtain information about transactions specifics
  • . Conducting security checks with cardholders, banks or relevant parties regarding transactions.
  • . Authorizing customer's cards for traveling abroad
  • . Handling general Customers queries

Admin & Telesales Agent

Scorpion Legal Protection
02.2010 - 03.2011
  • . Making outbound calls to clients
  • . Selling legal and funeral cover to clients
  • . Updating and confirming clients deduction dates to payday
  • . Transferring calls to legal or relevant departments if necessary

Customers Care Agent

Vodacom Merchants Call Centre
11.2006 - 11.2007
  • . Making outbound and Receiving inbound calls
  • . Resolving customers queries regarding sim cards and network related queries
  • . Updating customers profile information on the system

Debt Collector Agent

MBD Attorney
03.2006 - 10.2006
  • . Making outbound and recieving inbound calls
  • . Making arrangements with clients for overuse account payments
  • . Capturing payments dates
  • . Updating customers profile information on the system

Education

Project Management National Certificate NQF 5 -

01.2021

Business Management Principles - undefined

Varsity College
01.2003

International Hotel Management - undefined

Varsity College
01.2002

Matric - undefined

Maryvale College
01.2001

Skills

Communication and administration skills

References

Beulah, Cassels, Team Leader, 0764446404, Scorpion Legal Protection

Timeline

Office Administrator (RAF)

Alterm Solutions
05.2023 - Current

Contact Centre

FNB
04.2012 - 06.2017

Admin & Telesales Agent

Scorpion Legal Protection
02.2010 - 03.2011

Customers Care Agent

Vodacom Merchants Call Centre
11.2006 - 11.2007

Debt Collector Agent

MBD Attorney
03.2006 - 10.2006

Business Management Principles - undefined

Varsity College

International Hotel Management - undefined

Varsity College

Matric - undefined

Maryvale College

Project Management National Certificate NQF 5 -

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Mbalenhle Lucia NkabindeOffice Administrator