Mbalenhle Buthelezi
Business Development Manager
Roodepoort
Summary
Business Development Manager driving carrier growth through end-to-end customer value propositions, outbound prospecting, and strategic account planning. Builds and maintains senior client relationships while aligning service delivery to commercial goals and revenue targets. Leads cross-functional teams to win new opportunities, strengthen market reputation, and improve customer experience across the value chain.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Business Development Manager
Openserve
09.2025 - Current
- I am responsible for developing and expanding the carrier business sector by implementing end-to-end customer value propositions and enhancing service delivery across the value chain. Fully accountable for driving sales performance, revenue growth, and ensuring strategic alignment with organizational objectives. As the primary point of contact for Openserve's carrier clients, I lead efforts to build and maintain strong relationships, elevate the company's market reputation, and drive sales to achieve and exceed revenue targets. My focus is on delivering exceptional customer experiences, fostering long-term partnerships, and creating sustainable business value through strategic execution and customer-centric innovation.
- Develop and execute end-to-end carrier development customer value propositions to enhance customer experience and business performance.
- Manage outbound prospecting to generate and qualify sales opportunities across Openserve APIs, third-party APIs, and platform solutions.
- Develop and maintain comprehensive account plans based on a deep understanding of each client's business strategy and objectives.
- Identify and pursue new opportunities for growth while leveraging existing sales channels to maximize value for Openserve.
- Build and nurture client relationships, ensuring Openserve's commitments and service delivery expectations are consistently met.
- Lead cross-functional collaboration to achieve deal objectives, managing both internal and external stakeholder expectations.
- Foster a participative, team-oriented environment that values diversity and high performance.
- Track and monitor team KPIs to ensure alignment with quarterly and annual revenue goals.
- Fixed Term Contract
Account Manager
Supersonic
10.2024 - Current
- Accountable for driving Supersonic's growth and achieving revenue targets through strategic pipeline and lead management. Delivered customer-focused solutions, including feasibility studies, while building strong relationships with key stakeholders. Identified new business opportunities across sectors through market research, outreach, and presentations. Optimized sales by fostering internal and external partnerships.
- Specify the go-to-market plan for the South African digital platforms industry.
- Maintain a competitive edge by staying up to date on market trends and industry developments.
- Conducting research on current and prospective customer bases to identify opportunities and foresee future needs.
- Planning and delivering presentations purposed for the introduction of our service offerings to potential clients.
- Working as a team to create use cases and proofs of concepts in response to inquiries from potential clients.
- Manage project budgets, timelines, and risks.
- Permanent
Business Development Manager
BCX
02.2021 - 03.2024
- Focused on identifying and expanding customer bases to drive revenue growth and market share. Developed and managed marketing initiatives, hosted pipeline calls, sales/product training, and QBRs for executives. Built strategic business partnerships, attended industry events, and ensured alignment with company objectives to meet revenue targets. Highlight achievements include creating a sales tracking dashboard, project-managing RFOs and CRDs, and streamlining feasibility and design processes, reducing turnaround times by 30% while accelerating time-to-market for new products.
- Permanent (Retrenched)
Internal Account Manager
Openserve Business
09.2016 - 11.2020
- Managed sales of telecommunications solutions for major clients including BCX, MTN, and SEACOM. Served as the primary liaison between Openserve and clients, driving revenue growth and strengthening relationships.
- Handled all commercial requests, processed quotes and orders, and conducted feasibility and up-sell analyses.
- Led sales reporting, KPI tracking, and coordinated cross-functional teams to support national and international agreements.
- Permanent (Retrenchment)
PABX Consultant Sales
Telkom Business
02.2010 - 08.2016
- Drove sales of the Hosted PABX product through strategic pipeline development and client engagement.
- Maintained strong relationships with stakeholders, manufacturers, and vendors. Coordinated technical appointments and ensured data accuracy across all systems. Contributed to the successful rollout of Business Commercial and Mobile initiatives.
- Permanent (Promotion)
Service Desk Analyst
Telkom Consumer
07.2007 - 01.2010
- Served as the primary IT Service Desk contact, resolving first-line issues within SLA timelines and reducing recurring incidents. Built strong client and team relationships, demonstrating leadership that earned promotion to Team Leader.
- 24month contract
Education
BSc (Hons) - Business Management
University of South Africa (UNISA)
Pretoria, South Africa01-2022
Certificate - Strategic Management
University of South Africa (UNISA)
Pretoria, South Africa01-2081
Certificate - Digital Marketing in Practice
University of Johannesburg (UJ)
Johannesburg, South Africa01-2021
Diploma - National Marketing Diploma
University of South Africa (UNISA)
Pretoria, South Africa01-2016
National Senior Certificate - Matriculation/Grade 12
Springs Girls High
Springs, South Africa01-2004
Skills
Relationship management
Negotiation techniques
Sales planning
Project management
Strategic account management
Report writing
Business presentation
Customer strategy
Stakeholder management
Sales forecasting
Certification
Certificate: Digital Marketing in Practice
Timeline
Business Development Manager
Openserve
09.2025 - Current
Account Manager
Supersonic
10.2024 - Current
Business Development Manager
BCX
02.2021 - 03.2024
Internal Account Manager
Openserve Business
09.2016 - 11.2020
PABX Consultant Sales
Telkom Business
02.2010 - 08.2016
Service Desk Analyst
Telkom Consumer
07.2007 - 01.2010
National Senior Certificate - Matriculation/Grade 12
Springs Girls High
Diploma - National Marketing Diploma
University of South Africa (UNISA)
Certificate - Digital Marketing in Practice
University of Johannesburg (UJ)
Certificate - Strategic Management
University of South Africa (UNISA)
BSc (Hons) - Business Management
University of South Africa (UNISA)