Maxwell Tommy

Data-Driven Employee Engagement Initiatives:

• Analysis of monitoring and evaluation data for various staff development events, webinars, and workshops.
• Identify and implement appropriate tools such as Google forms, Microsoft Forms & Survey Monkey for data collection, monitoring.
• Design and deploy online surveys to gather feedback and measure the effectiveness of CILT's offerings, utilizing Excel and other platforms to perform descriptive analysis and identify trends in employee engagement and satisfaction.

Change Management – Monitoring LMS Migration Training for Academic Staff

• Develop and Track Key Metrics: Establish and monitor metrics such as faculty participation, completion rates, user confidence, and adoption rates to evaluate the effectiveness of LMS migration training for course convenors, lecturers, tutors, and support staff.
• Assess Learning Outcomes: Analyze pre- and post-training assessments to measure knowledge gains among academic staff and identify areas for additional support or training.
• Gather and Act on Feedback: Collect feedback and satisfaction scores from academic staff to continuously improve the training experience and address any concerns specific to their roles.

Strategic Communication & Impact Measurement:

• Manage and optimize communication strategies for events and activities, ensuring timely and accurate dissemination of training information.
• Measure the impact of communications to evaluate their effectiveness and adjust strategies accordingly.

Diversity, Inclusion, and Well-being

• Serve as an Employment Equity representative, participating in recruitment and selection committees to ensure fair and inclusive hiring practices that align with the UCT's diversity and inclusion objectives.
• Contribute to the Faculty Health and Safety Committee, advocating for initiatives that promote workplace well-being and ensure a safe and supportive environment for all staff.

UCT Staff Development Event Coordination and Logistical Support:

• Played a key role in coordinating major events such as CILT Events and the UCT Teaching and Learning Conference , ensuring smooth logistical operations, managing presenter schedules, and overseeing registration workflows.

Departmental Research Publication

• Managed the collection, verification, and submission of CILT's publication records for annual Pubcount reporting.
• Maintained an accurate tracking system for research outputs, collaborating with the Research Office to ensure compliance with DHET requirements.
• Communicated with staff to update publications, resolved discrepancies, and handled late submission requests.

• Provided real-time technical support for weekly Zoom webinars, ensuring seamless delivery of content for participants in the Global Health and Humanitarian Medicine course.
• Managed pre-webinar setup, including configuring Zoom settings, testing audio/visual equipment, and preparing presentation materials.
• Acted as the primary point of contact for troubleshooting technical issues, such as connectivity, sound, video, and screen-sharing problems, during live sessions.
• Monitored participant engagement, managed chat and Q&A functions, and assisted with breakout rooms to enhance interactivity.
• Coordinated with course instructors and guest speakers to ensure they were well-prepared and confident using Zoom features.
• Recorded, edited, and distributed webinar recordings to course participants post-session.
• Provided follow-up support for any technical queries or issues raised by participants after webinars.