Soccer, running, and teaching
Maxwell Sisilana
Senior Sales Manager
Johannesburg, Gauteng, South Africa
Summary
Results-oriented Sales Manager with expertise in strategic planning, staff training, and performance management. Focused on driving customer satisfaction and operational efficiency while enhancing market presence. Skilled in PowerPoint, Oracle, Microsoft Excel, and Word, with a strong capacity to analyze business performance and implement effective strategies.
Overview
26
26
years of professional experience
Work History
Sales Manager
Woolworths
11.2013 - Current
- Led sales strategies to achieve revenue targets and enhance market presence.
- oversaw R 3 to R4 Million in weekly sales.
- i helped to grow sales from 3 million to 4 million
- reduced shrinkage from 0.35% to 0.32%
- Manage workforce of over 40 employees across multiple functions and shifts.
- oversaw weekly sales of R 3 to R 4 million
- increased sales from 3 million to 4 million
- Collaborated with marketing teams to create promotional campaigns that increased customer foot traffic.
- Manage work force of over 40 employees across multiple functions and shifts.
Store Manager
TFG, The Foschini Group
06.2010 - 10.2013
- Manage day to day operations of the store ensuring efficient and profitable performance.
- Led, coach and developed store employees to archive sales productivity and customer targets.
- Led team to achieve sales targets through effective staff training and performance management.
- Monitor store financial performance , budget and key performance indicators, implementing action plans to improve results.
- Implemented inventory control measures to reduce shrinkage and optimize stock levels.
- Led, coached and developed store employees to achieve sales productivity and customer targets.
- Monitored store financial performance, budget, and key performance indicators, implementing action plans to enhance results.
- Built strong customer relationships, resolved escalated concerns, and maintained high levels of customer satisfaction.
Sales Manager
Shoprite Checkers
09.2008 - 03.2010
- Established strong relationships with key stakeholders to drive strategic partnerships and collaborations.
- Implemented CRM systems to streamline sales processes and enhance customer relationship management.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted performance reviews with team members to foster development and accountability.
- Monitored inventory levels and implemented stock management procedures to minimize shrinkage.
Store Manager
Truworths
03.2003 - 08.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined operational processes, improving efficiency in daily store functions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Fostered a positive work environment, boosting employee morale and retention rates.
- Collaborated with cross-functional teams to enhance overall customer experience and service delivery.
- Maintained high standards of visual merchandising, ensuring compliance with brand guidelines.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Salesperson
Truworths
03.2000 - 03.2003
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Drove sales growth through exceptional customer service and product knowledge.
- Cultivated strong relationships with clients, enhancing customer loyalty and repeat business.
- Developed relationships with clients for increased loyalty and repeat business.
- Worked to build relationships with customers and built potential for additional sales.
- Implemented promotional strategies that increased foot traffic and boosted seasonal sales performance.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
B-tech Retail Business Management - Business Management
Cape Peninsula Univesity of Technology
Cape Town, South Africa 04.2001 -
High School Diploma -
Kwamfundo S.s.s
Cape Town, South Africa 04.2001 -
Skills
Sales coaching
Performance management
Staff management
Business development
Sales forecasting
Key account management
Inventory control
Strategic planning
Goal setting
Customer experience
Relationship building
Accomplishments
- Achieved 0.32% on shrinkage by completing stock management process with accuracy and efficiency.
- Managed the team and awarded best audited store for 2024 and 2025 financial year at woolworths.
Interests
Reading books, cycling
Timeline
Sales Manager
Woolworths
11.2013 - Current
Store Manager
TFG, The Foschini Group
06.2010 - 10.2013
Sales Manager
Shoprite Checkers
09.2008 - 03.2010
Store Manager
Truworths
03.2003 - 08.2008
B-tech Retail Business Management - Business Management
Cape Peninsula Univesity of Technology
04.2001 -
High School Diploma -
Kwamfundo S.s.s
04.2001 -
Salesperson
Truworths
03.2000 - 03.2003