Summary
Overview
Work History
Education
Skills
Timeline
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Maxine Klassen

Maxine Klassen

Client Relationship Manager
Johannesburg,GP

Summary

Seeking new opportunities to apply entrepreneurial expertise and passion for innovation. I became a driven entrepreneur navigating post-Covid landscape, specializing in crafting bespoke travel experiences and curating stylish clothing items. Demonstrated resilience in generating income amidst economic challenges.

I have attained a diploma in Tourism and Tour Operations as well as a certificate as a facilitator in Train the Trainer NQF Level 5. I have over 7 years of experience working as a Client Relationship Manager within the Tourism industry. I spent most of my years building relationships with Travel Agencies as well as a few large Corporate companies within South Africa. I have worked for a global company Comair as a Senior Sales Account Manager for a guest lounge in Sandton. My skills are Account management, strategic and long-term client relations, good communication and people skills, problem-solving, multi-tasking, adaptability, and being a team player

Overview

14
14
years of professional experience
7
7
years of post-secondary education

Work History

Collections

Sheriff Sandton North
01.2025 - Current
  • Improved cash flow management with timely invoicing, collections follow-ups, and Attorney payment scheduling.
  • Managed a diverse portfolio of accounts, ensuring timely collections and maintaining client relationships.


Operations Manager / Sales & Marketing

Maano Media
12.2023 - Current
  • Company Overview: Creative Photography and Videography Agency
  • Ensuring the smooth and efficient functioning of the agency's daily operations.
  • I oversee the entire project lifecycle, from initial planning to final delivery, ensuring that each project is executed on time, within budget, and to the highest quality standards.
  • Creative Photography and Videography Agency

Assistant

Mercy’s Villa
10.2022 - 11.2023
  • Create student accommodation adverts on Canva.
  • Place guest house on Bookings.com.
  • Liaising with parents for Check-ins and account purposes.

Airbnb Host | PA to CEO

Greybeard
11.2021 - 09.2022
  • Airbnb Host- Handle guest enquiries on Airbnb.
  • Liaise with cleaner to ensure Airbnb is clean.
  • Check guests inn and out of Airbnb providing excellent customer service.
  • Facilitate payment transactions.
  • Advise guests about surrounding area.
  • PA to CEO – take minutes.
  • Set up corporate meetings.
  • Advise staff on weekly meetings and schedule.

Senior Sales Account Manager

Comair / SLOW in the City
10.2018 - 03.2020
  • Grow the company's market share and coordinated with the Operations team to boost customer loyalty.
  • Negotiations with Corporate Clients like Old Mutual, Discovery, and Webber Wentzel.
  • Build client database.
  • Host site inspections, inviting decision-makers to experience the lounge and restaurant.
  • Prepare sales presentations.
  • Retrenched

Senior Sales Account Manager

Genesis All-suite Hotel
10.2016 - 11.2017
  • Identify current market segments and clients within each segment.
  • Monitor and track the performance of key accounts.
  • Liaising with the travel trade (Tourvest, Flight Centre etc.) and corporate clients like Smollan on behalf of the company.
  • Exhibit at Trade shows / Workshops.

Reservations/ Sales Executive

Aviareps
05.2012 - 09.2016
  • Company Overview: General Sales Agency based in Sandton.
  • Worked for 1 month in reservations, booking clients' travel arrangements.
  • Thereafter promoted to sales where I was responsible for 18 brands Airlines as well as Tourism Boards.
  • My responsibilities were to improve existing products, increase profitability, and set up meetings with Directors and Managers within Travel Agencies like Tourvest, Flight Centre, Pentravel Travel Group, Rennies Travel to mention but a few.
  • Identify the correct target market.
  • Implement campaigns, and exhibit at trade shows like Indaba, and Meetings Africa.
  • Assist with organizing events like Airline Mini Fare.
  • Maintain and grow the database.
  • Create monthly reports to monitor results and study the competitors.
  • General Sales Agency based in Sandton.

Travel Consultant

Maplanga Africa
06.2011 - 08.2011
  • Accommodation reservations.
  • Liaising with clients regarding their travel arrangements.
  • Responsible for actioning, checking invoices.

Education

High School Diploma -

Wendywood High School
Wendywood
04.2001 - 01.2007

Diploma - Customer Care And Guest Hosting, Destinations, Introduction To Tour Operations, Tourism Entrepreneurship, Tour Planning, Tourism Management, Tourism Marketing, Introduction To Personal Computing, Experiential Learning, Provincial Tour Guiding

College Campus / Varsity College
Sandton, South Africa
04.2009 - 01.2011

Certificate - Facilitator Training Programme (Train the Trainer)

ENJO Consultants

Skills

Account management

Timeline

Collections

Sheriff Sandton North
01.2025 - Current

Operations Manager / Sales & Marketing

Maano Media
12.2023 - Current

Assistant

Mercy’s Villa
10.2022 - 11.2023

Airbnb Host | PA to CEO

Greybeard
11.2021 - 09.2022

Senior Sales Account Manager

Comair / SLOW in the City
10.2018 - 03.2020

Senior Sales Account Manager

Genesis All-suite Hotel
10.2016 - 11.2017

Reservations/ Sales Executive

Aviareps
05.2012 - 09.2016

Travel Consultant

Maplanga Africa
06.2011 - 08.2011

Diploma - Customer Care And Guest Hosting, Destinations, Introduction To Tour Operations, Tourism Entrepreneurship, Tour Planning, Tourism Management, Tourism Marketing, Introduction To Personal Computing, Experiential Learning, Provincial Tour Guiding

College Campus / Varsity College
04.2009 - 01.2011

High School Diploma -

Wendywood High School
04.2001 - 01.2007

Certificate - Facilitator Training Programme (Train the Trainer)

ENJO Consultants

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