Summary
Overview
Work History
Education
Skills
Timeline
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Maxine Howes

Maxine Howes

Customer Service
Johannesburg

Summary

An enthusiastic and dedicated customer service professional with over seven years of experience in client-focused roles, including branch management, call center operations, and retail merchandising. Known for reliability, positivity, and the ability to thrive in fast-paced environments, I excel in effective communication, problem resolution, and fostering lasting customer relationships. I bring a proactive and adaptable approach to delivering exceptional customer experiences.



Overview

11
11
years of professional experience

Work History

Branch Manager

MM Exotic Boutique/Salon
01.2023 - 12.2024
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Supervised, trained, and motivated staff to enhance productivity.
  • Addressed customer concerns promptly, ensuring loyalty and satisfaction.

Call Center Agent

Bam Telemarketing
08.2020 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high sales targets through effective communication.


Merchandiser

Riverside Fruit and Veg
01.2017 - 03.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.
  • Updated pricing and signage to complete product displays and educate customers.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Maintained displays to appeal to clients
  • Conducted inventory checks and stock takes.
  • liaised with clients and solved queries.

Barista

Tribecca Coffee Cafe
02.2014 - 03.2016
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled cash transactions along with management of inventory

Education

High School Diploma -

St. Bernards's Secondary School
Zimbabwe, Bulawayo
04.2001 -

Skills

Customer service

Timeline

Branch Manager

MM Exotic Boutique/Salon
01.2023 - 12.2024

Call Center Agent

Bam Telemarketing
08.2020 - 02.2022

Merchandiser

Riverside Fruit and Veg
01.2017 - 03.2020

Barista

Tribecca Coffee Cafe
02.2014 - 03.2016

High School Diploma -

St. Bernards's Secondary School
04.2001 -
Maxine HowesCustomer Service