Maxine Howes
Customer Service
Johannesburg
Summary
An enthusiastic and dedicated customer service professional with over seven years of experience in client-focused roles, including branch management, call center operations, and retail merchandising. Known for reliability, positivity, and the ability to thrive in fast-paced environments, I excel in effective communication, problem resolution, and fostering lasting customer relationships. I bring a proactive and adaptable approach to delivering exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Branch Manager
MM Exotic Boutique/Salon
01.2023 - 12.2024
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Supervised, trained, and motivated staff to enhance productivity.
- Addressed customer concerns promptly, ensuring loyalty and satisfaction.
Call Center Agent
Bam Telemarketing
08.2020 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high sales targets through effective communication.
Merchandiser
Riverside Fruit and Veg
01.2017 - 03.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Maintained displays to appeal to clients
- Conducted inventory checks and stock takes.
- liaised with clients and solved queries.
Barista
Tribecca Coffee Cafe
02.2014 - 03.2016
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled cash transactions along with management of inventory
Education
High School Diploma -
St. Bernards's Secondary School
Zimbabwe, Bulawayo 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Quick learner with a customer-focused mindset
Composure under high-pressure situations
Effective problem-solving and conflict resolution
Team leadership and staff management
Timeline
Branch Manager
MM Exotic Boutique/Salon
01.2023 - 12.2024
Call Center Agent
Bam Telemarketing
08.2020 - 02.2022
Merchandiser
Riverside Fruit and Veg
01.2017 - 03.2020
Barista
Tribecca Coffee Cafe
02.2014 - 03.2016
High School Diploma -
St. Bernards's Secondary School
04.2001 -