MAXHAMAZA EMMANUEL MBENSE
Branch manager
Wasbank,KZN
Summary
Maxhamaza has been at Standard Bank for 21 years and has up skilled in several positions and for the past years, started as the teller to enquiries went to customer consultant and became the top sale consultant in 2004 took the leadership position in 2014 and identified potential on the staff.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Team leader service centre
Standard Bank
03.2014 - 07.2020
- Ensure that all customers receive a consistently high-quality service
- To ensure that cross-sell opportunities are action
- To proactively identify and assess the risks faced by the branch
- To ensure effective rollout of change management initiatives
- To maintain high level of integrity and ethical standard
- Keep abreast with trends within the local market
- To maximise the opportunities to move market share
- To coordinate the day to day activities
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Sales consultant
Standard Bank
06.2004 - 12.2014
- Proactive selling
- Reactive selling
- Referrals to our business partners
- Bank days
- Presentation at work places
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Enquiries clerk
Standard Bank
03.2003 - 12.2004
- Collaborated closely with sales teams to support lead generation efforts, providing valuable client insights gained from inquiry interactions.
- Retained valuable clients through diligent follow-up on unresolved cases, ensuring timely resolution and satisfaction.
- Streamlined inquiry response times by utilizing database tools to quickly access relevant information.
- Implemented feedback from supervisors to continuously improve personal performance and contribute to overall team success.
Teller
Standard Bank
08.1998 - 10.2000
- My responsibilities include but are not limited to;
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- attending customer queries and complain ,follow up on resolution
Education
No Degree - banking
06.2016 - 11.2016
National Diploma - Cost and Management Accounting
01.1997
CERTIFICATE - BANKING
01.2016 - 03.2016
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
References
Lufthiya Adam, Distribution Manager: Drakensberg Catchment, lufthyaadam@standardbank.co.za, 0342999431
Functionspecialisation
- identification of talent
- management
- compliance and risk management
- leadership
- assets control
- negotiating
Timeline
CORNERSTONE - No Degree, banking
06.2016 - 11.2016
MOONSTONE - CERTIFICATE, BANKING
01.2016 - 03.2016
Team leader service centre - Standard Bank
03.2014 - 07.2020
Sales consultant - Standard Bank
06.2004 - 12.2014
Enquiries clerk - Standard Bank
03.2003 - 12.2004
Teller - Standard Bank
08.1998 - 10.2000
Mangosuthu University of Technology - National Diploma, Cost and Management Accounting
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