Mawethu Ndlovu
Waiter
Pretoria
Summary
I am a reliably experienced waiter with 4 years of traceable work record. An undying passion and knowledge for serving in the hospitality industry. I bring excellent customer service backed by my experience and expertise of food and beverages, and guest services in both intimate and fast-paced restaurant settings. I am computer literate with POS system knowledge, I have moderate barista skills, experienced with Sushi serving and rich Winery skills.
Overview
8
8
years of professional experience
Work History
Head Waiter
The View Rooftop
10.2022 - Current
- Ensuring the restaurant efficiency by effectively collaborating with the security team, stuff and executive management.
- Trained staff members on use of POS system.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Managing the reservations.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Inspected dishes and utensils for cleanliness.
- Sharing Sushi knowledge and recommendations to customers.
Waiter
Eastwoods Pub
02.2021 - 09.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items to increase average check amount.
Waiter
Lucit Restaurant & Theatre
07.2019 - 04.2020
- Ensuring excellent customer service, communicate customers to advertise available products, take their orders, handle cash.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Increased sales significantly by upselling higher-end products to customers.
Waiter
Goya's Hanging Garden
08.2017 - 06.2019
- Warmly welcome and seat guests, taking customer orders, recommending meals and beverages, and ensuring great hospitality
- Handle cash.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Shop Assistant
Rhino Liquor
11.2016 - 02.2017
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Education
Matric -
Thobigunya High School
01.2012 - 11 2016
Skills
Computer literate and POS system operation
Able to anticipate customer's needs
Great interpersonal skills
Time management skills
Ability to create a productive working environment
Ability to work greatly under pressure individually and as a team
High-volume dining
Menu presentation
Wine Knowledge
Upselling techniques
Adaptability and Flexibility
Personal Information
- Place of Birth: Krugersdorp
- Date of Birth: 06/28/96
- Gender: Male
- Nationality: South African
References
- The View Rooftop: Mrs N. A Manganda, (Supervisor), +27 73 227 4831.
- Eastwoods Pub & Dine: Mr X. Mdlankomo, (Operational Manager), 012 344 0243.
- Lucit Restaurant & Theatre: Mr C. Tyolo, (Floor Manager), +27 79 810 9161.
- Goya's Hanging Garden: Mr C. Tyolo, (Senior Floor Manager), +27 79810 9161.
- Rhino Liquor Store: Ms N. Yaphi, (Operational Manager), 039 251 9032 & bizanaliq@rhinogroup.co.za.
Additional Information
I have moderate bar and sushi chef skills which may come in handy during my work days.
Languages
Spanish
Beginner (A1)
English
Advanced (C1)
Xhosa
Advanced (C1)
zulu
Advanced (C1)
Pedi
Elementary (A2)
Interests
Travel
Socialising
Winery
Timeline
Head Waiter
The View Rooftop
10.2022 - Current
Waiter
Eastwoods Pub
02.2021 - 09.2022
Waiter
Lucit Restaurant & Theatre
07.2019 - 04.2020
Waiter
Goya's Hanging Garden
08.2017 - 06.2019
Shop Assistant
Rhino Liquor
11.2016 - 02.2017
Matric -
Thobigunya High School
01.2012 - 11 2016
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