Mawazo Kalwisha
Cape Town,WC
Summary
Self-motivated professional quickly masters new technology to drive process improvements. Strong team player with excellent communication and collaborative abilities.
Overview
12
12
years of professional experience
Work History
Computer System Engineer
Platinum Peak Consulting Pty Ltd
Johannesburg , GP
2020.03 - 2023.06
- Successfully configured and installed router and LAN networking.
- Setting up computers and necessary peripheral devices such as routers and printers
- Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality
- Installation and configuration of software's and to ensure optimal system function.
- Maintain local networks in ways that optimizes performance
- Responsible for planning and purchasing of different devices and conducting training.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Delivered helpdesk service and support to customers.
- Negotiated with vendors, and contractors to secure contracts and set SLA.
- Completed software updates and assessed security patches for optimized computer use.
- Ensured security and privacy of networks and computer systems is compliance with organization.
- Provide orientation and guidance to users on operating new software and computer equipment
- Scheduled upgrades and maintenance without deterring others from completing their work
- Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Identify computer or network equipment shortages and place orders
- Proactively identified and effectively assessed improvement opportunities (productivity/efficiency gains, cost savings, etc.)
- Conducted root cause analysis and recommend solutions for recurring production data issues
- Mentored other team members and assists Technical Lead in validating compliance with internal ITS processes.
IT Support Technician
Ron and Becky trading
Johannesburg , GP
2011.08 - 2019.05
- Backup operations; ensured data availability, recovery, and processes
- Maintained backup systems, record keeping of hardware, and other devices that require replacement
- Configuration of router and LAN Networking
- Checked computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality
- Installed and configure appropriate software and functions according to specifications
- Ensured security and privacy of networks and computer systems
- Provided orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Performed troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Maintained records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Configured hardware, devices, and software to set up work stations for employees.
- Updated documentation and produced reports.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Provided basic end-user troubleshooting and desktop support.
- Managed more than 30 individuals
Education
Associate of Applied Science - Information and Communication Technology
Vaal University of Technology
Vanderbijlpark, GP09.2011
Mentor Certificate of Recognition -
Vaal University of Technology
Vanderbijlpark, GP01.2010
Advanced Certificate in Computer Information - Infomration Technology
Mel Computer System Education Training
Kitwe 08.2005
Skills
- Software / hardware troubleshooting
- Team building and leadership
- LAN, WAN, Wi-fi, TCP/IP
- DHCP, DNS.
- Active directory users and computer
- Communication skills
- Antivirus software
- Windows server 2019 and client operating systems installation and configuration
- Microsoft office word, excell, powerpoint, outlook and teams
- Helpdesk ticketing system
- Microsoft Office 365 tenant
- Technical support and assistance
- Training junior team members
- Network configuration ,hardware and software maintenance
- Client service and support
- TCP/IP protocol
Accomplishments
- Supervised team of 20 staff members.
- Awarded the Mentor Certificate of excellence in mentoring junior students.
- Collaborated with a team of 10 in the development and configuration of a complete IT System for AAC mining executors.
- Promoted to supervisor within six months of employment.
Languages
English
Advanced (C1)
Timeline
Computer System Engineer
Platinum Peak Consulting Pty Ltd
2020.03 - 2023.06
IT Support Technician
Ron and Becky trading
2011.08 - 2019.05
Associate of Applied Science - Information and Communication Technology
Vaal University of Technology
Mentor Certificate of Recognition -
Vaal University of Technology
Advanced Certificate in Computer Information - Infomration Technology
Mel Computer System Education Training
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