MAWANDE LOYISO MKOYI
POST INVESTMENT MANAGEMENT AND COLLECTIONS
ANNELIN
Summary
I have an extensive experience in post investment management, investment consultant, insurance broking and back office administration. My main responsibility is on debt recovery, credit controls, credit restructures and business development. Previously I served as an accredited short term commercial broker within an insurance industry. I have an extensive career in financial services sector. My skills include: Risk management, Financial administration and Modeling, Sales and Marketing, Customer Service and Relationship Management, Retirement fund administration, Team management and Lastly Medical aid and Health Care insurance administration.
Overview
11
11
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Portfolio Management Officer
Gauteng Partnership Fund
09.2024 - Current
- To oversee and manage collection of payments (fees, interest, capital etc.) from clients regarding their loans from GPF.
- To monitor outstanding loans for compliance with approved conditions and covenants.
- To coordinate and monitor performance of all projects post construction phase and provide support to ensure effective management for each project life cycle.
- Input into development of business unit policies and governance frameworks.
- Accurate and timely reporting on performance by funded entities
- Providing Portfolio and Monitoring Reports
- Annual analysis of client Annual financial statements
- Monthly and Quarterly analysis of client management accounts and any performance reports
- Risk analysis of funded clients
- Input into turnaround and management of distressed projects
- Monitoring of terms and conditions of term loan facility agreements
- Prepare and Coordinate quarterly Environmental, Social and Governance Report
- Presenting loan restructuring to the Technical Credit Risk Committee
Post-Investment Management/Officer-Collections
Small Enterprise Finance Agency
09.2022 - 08.2024
- Collection and analysis of clientsʼ management reports and/or bank statements
- Identifying early warning signals and recommending corrective actions
- Management and monitoring of legal contracts
- Monitoring of clientsʼ re-payment arrangements
- Early warning triggers, including non-submission and post financial analysis thereof, must be attended to immediately
- Working closely with both PIOs in Monitoring and work-out on all client related matters with a view to finalizing restructures quicker to assist with curing of impairments
- Conducting site visits to confirm the disbursements on all the clients in the allocated portfolio
- Ensuring that proactive and effective monthly credit control interventions take place in line with the documented processes and procedures with a view to increasing the collection rate of all clients
- This includes issuing of breach letters, listing defaulting clients on the credit bureau
- Ensure that an aggregate collections ratio target on the total portfolio instalments raised on your portfolio is achieved
- Follow up on debit orders that are returned unpaid and properly document the reasons thereof and corrective actions
- Facilitate payment arrangements of arrear amounts in line with the approved Delegation of Authority
- Ensure clients are correctly categorized monthly to ensure portfolio reporting is accurate
- Document each interaction with clients on the collection system
- Prepare legal handover reports that will assist specialised collections department to understand the chronology of events
OUTSURANCE BROKER
OUTSURANCE
10.2021 - 08.2022
- New Business sales Client service and management High level performance Responsibilities: Build your own insurance portfolio by:
- Being able to prospect for new clients through networking, Cold calling and door door canvasing for new business Effective communication with both internal stakeholders and clients
- Conduct a comprehensive risk evaluation for the client
- Providing solutions to clients by selling OUTsurance short term products aligned to the needs of the client
- Drafting, tracking and measurement of your personal business plan
Regional Coordinator
MMI Holdings(Metropolitan Health Corporate: Gems Business unit, Witbank)
04.2018 - 09.2021
- Advise Regional Manager on budget and financial planning strategies
- Identify operational expenditure that has been incorrectly allocated and prepare a reallocation journal as required
- Responsible for preparing and consolidation of draft, final and adjustment budget
- Comply with standards for timeliness of contact, follow-up and payments
- Build effective working relationships with other team members
- Perform investigations on members receipts queried by the business and provide accurate, relevant, complete information with no intervention on a timeous basis
- Direct, coordinate and administer medical scheme and non-medical resources, facilities and services
- Develop service interventions and implement changes
- Prepare activity reports to inform management of the status and implementation plans of programmes, services, and quality initiatives
- Deal with complaints or issues
- Ensure customer service meets national standards
- Liaise with service providers, brokers and other stakeholders to support the effective management of requests
- Manage member expectations and obtain information
- Deliver seamless service to members
- Identify and/or respond to requests for support and assistance
- Promote the brand of excellence and professionalism in client service and build positive relations with all stakeholders
- Management of staff
- Development of KPI's to meet the business needs
Caretaker/Acting Regional Office Manager
MMI Health (Metropolitan Health Corporate: Gems Business Unit, Witbank and Nelspriut)
04.2019 - 04.2020
Finance Administrator
MMI Holdings (Momentum Retail)
06.2017 - 03.2018
- Resolving financial enquiries and Preparations of financial spreadsheets
- Analyses any actual vs budget variances and provide insightful, accurate and useful commentary
- Providing regular updates on outstanding queries
- Resolving and closing out queries from stakeholders within agreed SLA
- Processing of commission adjustments
- Accurately processing commission adjustments on system
- Engaging with CoE Business Analysts regarding commission incidents and providing feedback to stakeholders
- Commission Reconciliations
- Completing policy/scheme commission recons accurately and timeously
- Identifying variances and explaining to stakeholders
- Initiating corrective action on variances where applicable
- Record-keeping Logging transactions on business systems
- Self-Management
- Managing own performance and development
- Living the MMI Values & Vital Behaviours
Clerk: Claim Assessor
Afrocentric Health(Medscheme-Polmed)
01.2016 - 06.2017
- Conduct accurate and effective intervention/reconciliation of administration on all allocated claims
- Accurately and efficiently process allocated claims according to the defined process and within Service Level Agreement
- Continuously apply relevant rules
- Follow documented Assessing policies and procedures pertaining to manual intervention and reconciliation of claims
- Rectify incorrect information on claims and escalate where required
- Reconcile claims where required and communicate outcome
- Ensure correct payments to vendor or member
- Meet delivery objectives through working with other team members within and linked to the department/project
- Resolve operational performance variations and problems and escalate unresolved issues to higher levels
- Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
Claims Assessor
Metropolitan Health Group (Polmed)
12.2014 - 12.2015
Financial Advisor
Metropolitan Life
05.2014 - 11.2014
- Financial Advising
- Portfolio Management
- Data analysis and capturing
- Selling financial products (Future Builder Family Funeral Plan, Future Provider Funeral Plan, Future Builder Savings Plan, Future Builder Educational Plan and Future Builder Pension Fund Plan)
- Analysis of individual financial situation, and Premium collection when required
Education
Bachelor of Law (LLB) -
University of South Africa
01.2020 - 12.2025
Bachelors of Commerce Hons - Business Management
University of South Africa
01.2015 - 01.2017
Bachelors of Commerce - Financial Management and Investment Management
University of the Western Cape
01.2009 - 01.2013
National Senior Certificate - undefined
Nyanga Senior Secondary School
01.2006 - 01.2008
Skills
- Risk management
- Financial administration and Modeling
- Sales and Marketing
- Customer Service and Relationship Management
- Retirement fund administration
- Team management
- Medical aid and Health Care insurance administration
- Financial Management and Analysis of financial statements
- Financial Modeling
- Financial Reporting Skills
- Management Accounting
- Credit Management
- Conducting Due Diligence
- Attention to details
- People management
- Communication (verbal and writing)
Certification
FAIS Compliant - RE 5
Personal Information
- ID Number: 9009116333081
- Ethnicity: African
- Gender: Male
- Nationality: RSA By Birth
Timeline
Portfolio Management Officer
Gauteng Partnership Fund
09.2024 - Current
Post-Investment Management/Officer-Collections
Small Enterprise Finance Agency
09.2022 - 08.2024
OUTSURANCE BROKER
OUTSURANCE
10.2021 - 08.2022
Bachelor of Law (LLB) -
University of South Africa
01.2020 - 12.2025
Caretaker/Acting Regional Office Manager
MMI Health (Metropolitan Health Corporate: Gems Business Unit, Witbank and Nelspriut)
04.2019 - 04.2020
Regional Coordinator
MMI Holdings(Metropolitan Health Corporate: Gems Business unit, Witbank)
04.2018 - 09.2021
Finance Administrator
MMI Holdings (Momentum Retail)
06.2017 - 03.2018
Clerk: Claim Assessor
Afrocentric Health(Medscheme-Polmed)
01.2016 - 06.2017
Bachelors of Commerce Hons - Business Management
University of South Africa
01.2015 - 01.2017
Claims Assessor
Metropolitan Health Group (Polmed)
12.2014 - 12.2015
Financial Advisor
Metropolitan Life
05.2014 - 11.2014
Bachelors of Commerce - Financial Management and Investment Management
University of the Western Cape
01.2009 - 01.2013
National Senior Certificate - undefined
Nyanga Senior Secondary School
01.2006 - 01.2008
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