Mavis Mokgadi Ramalepe
Pretoria
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
10
10
years of professional experience
Work History
Store Manager
Cotton On SA (PTY LTD)
03.2022 - Current
- Delivering amazing omni-customer moments in line with the Group customer experience model
- Plan and communicate targets using Group tools and motivate the team to achieve daily goals
- Manage hours, resources, and wages to achieve profitability, operational efficiencies, and great customer experience.
- Deliver VM and loss prevention standards of excellence, protect best-sellers and manage store productivity
- Lead and execute VM according to Group expectations and frameworks
- Hunt positive data and respond to negative data to drive store contribution
- Coach my people to work as a team and expect to win together
- Manage inventory processes with a focus on compliance and provide direction to the team
- Inspire, care for, and grow others and myself at every stage of the people lifecycle, to facilitate succession
- Set expectations, review performance, provide feedback and follow up using the Group performance framework.
- Lead the COG way and build a team of engaged Brand and product ambassadors
- Look after others and myself, and lead in alignment with our Safety Matters Framework
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Department Manager
Cotton On SA (PTY LTD)
11.2018 - 03.2022
- Organize and maintain store merchandise according to the merchandising layout plan
- Responsible for checking-in merchandise and logging invoices per store operating procedures
- Responsible for preventing merchandise theft by keeping shelves neat and merchandise at correct price tags.
- Put up sale signs to alert customers which items they can purchase for reduced prices
- Monitor signage during sales, taking down signs as merchandise sells out and moving displaced sales signs back to their proper place
- Provide with excellent customer service including handling customer complains
- Train staff to stock merchandise, handle discards, engage customers and to take special
- Communicated with managers of other departments to maintain transparency.
Assistant Manager
Cotton On SA (PTY LTD)
07.2015 - 10.2018
- Create amazing moments and experiences for customers
- Listening to retail leaders
- Respond to trade quickly, and make sure the store looks amazing and get results.
- Drive the plan, communicate clear targets, and make it happen
- Supervise salesclerks to ensure that customers are helped
- Work with the manager to create advertisements for products
- Motivate staff during busy shifts
- Listen to customers' complaints and assist them, when needed
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Debt Collector Agent
Williams Debt Collection
03.2014 - 01.2015
- Keep tracking outstanding debts
- Plan course of action to recover owed money
- Locate and contact debtors
- Negotiate payoff deadlines and payment plans
- Handle customers' questions or complaints
- Identify gaps in the system and recommend solutions
- Build trust with debtors
- Update account status and database regularly
- Comply with requirements when legal action is unavoidable
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Education
GED -
University Of South Africa
Pretoria, South Africa12.2018
Diploma in Internet Engineering - Information Technology
Rosebank College
Pretoria, South Africa12.2014
High School Diploma -
Makgoka High School
Polokwane, South Africa12.2009
Skills
- Partnership Building
- Customer Service Management
- Supply Ordering
- POS Systems
- Microsoft Office suite
- Problem solving
- Planning and organizational skills
- Communication skills
- Proactive team player
- Management and leadership skills
Languages
English
Bilingual or Proficient (C2)
Sepedi
Bilingual or Proficient (C2)
Zulu
Advanced (C1)
Sotho
Bilingual or Proficient (C2)
Tswana
Bilingual or Proficient (C2)
Tshivenda
Upper intermediate (B2)
Timeline
Store Manager
Cotton On SA (PTY LTD)
03.2022 - Current
Department Manager
Cotton On SA (PTY LTD)
11.2018 - 03.2022
Assistant Manager
Cotton On SA (PTY LTD)
07.2015 - 10.2018
Debt Collector Agent
Williams Debt Collection
03.2014 - 01.2015
GED -
University Of South Africa
Diploma in Internet Engineering - Information Technology
Rosebank College
High School Diploma -
Makgoka High School
Similar Profiles
Sushant GroverSushant Grover
Retail Sales Associate at YD Pty Ltd, Universal Store, Cotton OnRetail Sales Associate at YD Pty Ltd, Universal Store, Cotton On
Krissha Jane ArcenaKrissha Jane Arcena
Sales Assistant at Cotton On Group PTY LTDSales Assistant at Cotton On Group PTY LTD
Sibongile BooiSibongile Booi
LEAD - Tenement Management at Seriti Power (Pty) Limited (formerly South32 SA Coal Holdings (Pty) LimitedLEAD - Tenement Management at Seriti Power (Pty) Limited (formerly South32 SA Coal Holdings (Pty) Limited
RANIE MOKOATLERANIE MOKOATLE
Supply Chain Management Practitioner at Department of Science, Technology and InnovationSupply Chain Management Practitioner at Department of Science, Technology and Innovation
Caryn SingoCaryn Singo
Administrative Assistant at Mediclinic (via MHR)Administrative Assistant at Mediclinic (via MHR)