Brenda Nkutha

Maintenance & Operations:

• My duties are to managing the day to day operations of the commercial & residential portfolio within Sectional title schemes.
• To develop and maintain a strong relationship and communication with the clients (Trustees and Owners)
• Ensure compliance with all statutory and regulatory requirements within the portfolio.
• .Coordinate with building managers to oversee maintenance and repairs with contractors and service providers and ensure work quality meets agreed standards.
• Obtain trustee approval on quotes received from the Services department
• Conduct sectional title and MDA training to new team members.

Financial Administrators:

• Loading all invoices to MDA system (adhoc and services level agreements)
• Collection of levy fees and overdue levies in collaboration with lawyers where necessary.
• dealing with all building insurance claims progression and handle building-related issues effectively.
• Handling all Sectional Title Scheme transfers conveyancing.

• Was to evaluate the quality of service provided by outbound call centre agent when interacting with customers over the phone. and provide feedback on how they can increase productivity and maintain quality standards.
• Worked with agent to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations (KPI) for the agents, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members soft skills through targeted coaching sessions, to improved the agent/s performance.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly and professional service to retain and increase client base.

Manage the day-to day business

• Coached and trained employees to optimize performance and achieve demanding business objectives.
• Conduct the recruitment process by interviewing potential candidates for beauty professional roles within the salon environment.
• Ensured compliance with industry regulations by keeping abreast of changes in legislation related to our services.
• Managed a team of beauty professionals, ensuring high-quality service delivery and client satisfaction.
• Analyzed sales data to identify opportunities for growth, implementing targeted strategies that increased profitability.
• Developed marketing campaigns for special promotions, attracting new clients and increasing brand awareness.
• Building strong network with our stakeholders

• To focus on growing Absa customer base through acquisition and increased customer profitability of the identified product portfolio.
• Collaborated with Branch consultants to create a positive work environment that fostered teamwork and productivity.
• Conducted regular audits of store operations, identifying areas for improvement and implementing appropriate changes.
• Focus was to achieve monthly sales targets consistently by building rapport with customers and attentively addressing their needs.
• Conducted presentations with management, and sales team to better understand customer needs and providing them with accurate product information.
• Build strong relationship with stake holders.

• Administration to process and capture new and existing business to the system for insurance underwriting.
• Service and manage brokers portfolio
• the responsibilities included management of policy renewals, retention, policy amendments, client queries, verification of client data.
• Assisted broker advisors in obtaining quotations, onboarding of clients and issuance of policies.
• Adhered to underwriting criteria and application for life policies and investments products
• Adhered to service standards and Service Level Agreement (SLA).
• Participating in proactive sales and marketing initiatives and attended to all in-house product training to be able to assist brokers to provide the presentation packages for their clients.