Mauwa Nathalie Lusanda
Account Executive Manager
Johannesburg,GP
Summary
Dynamic Account Executive Manager with a proven track record at Zinto Marketing Group, leveraging analytical thinking and data-driven insights to enhance brand visibility. Expert in client communication and campaign performance analysis, driving successful activations and fostering teamwork to exceed client expectations. Recognized for implementing process improvements that boosted efficiency.
Overview
15
15
years of professional experience
3
3
Languages
4
4
years of post-secondary education
Work History
Account Executive Manager
Zinto Marketing Group
09.2015 - Current
- Develop and execute brand activation strategies that align with client objectives, enhancing consumer engagement and brand visibility.
- Coordinate with internal creative, production, and logistics teams to ensure timely and high-quality campaign delivery.
- Manage day-to-day client communication, serving as the primary point of contact to ensure campaign goals are met, and expectations are exceeded.
- Monitor campaign performance and prepare detailed post-activation reports, including ROI analysis and consumer feedback.
- Conduct on-site supervision of activation events to ensure flawless execution and brand compliance.
- Collaborate with vendors, and third-party partners, for sourcing promotional materials, venues, and staffing needs.
- Support budget development and manage spend tracking to align with client-approved allocations.
- Brief promoters and field teams on brand guidelines, key messages, and consumer engagement tactics.
- Identify new opportunities for brand activations through market research, competitor analysis, and trend tracking.
- Introduce process improvements that increased efficiency in campaign setup, breakdown, and reporting.
Check-in Agent
Air France-KLM
01.2011 - 09.2015
- Managed challenging situations professionally, deescalating conflicts and finding appropriate resolutions.
- Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
- Collaborated with team members to maintain high-quality service standards during peak travel times.
- Ensured accurate flight information was communicated to passengers, minimizing confusion and delays.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Monitored flight schedules closely, providing timely updates to passengers regarding potential delays or cancellations.
- Prepared necessary reports on daily check-in activities, supporting management in identifying areas for improvement.
- Contributed to increased revenue by promoting available seat upgrades and additional services at check-in counters.
- Stayed current on industry trends and technological advancements in reservation systems for continuous improvement in job performance.
- Coordinated with other airline personnel to ensure efficient movement of passengers through security checkpoints.
- Maximized on-time departures by expediting baggage handling and coordinating with ground staff.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Utilized reservation systems effectively, updating passenger information accurately and securely.
Education
National Diploma - Tourism And Travel Management
Vaal University of Technology
02.2007 - 04.2011
High School Diploma -
Ecole D Application
Democratique Republic Of Congo 04.2001 -
Skills
Data-driven insights
Analytical thinking
Task prioritization
Teamwork and collaboration
Customer service
Excellent communication
Goal setting and achievement
Attention to detail
Problem-solving aptitude
Music
Gospel Music
Timeline
Account Executive Manager
Zinto Marketing Group
09.2015 - Current
Check-in Agent
Air France-KLM
01.2011 - 09.2015
National Diploma - Tourism And Travel Management
Vaal University of Technology
02.2007 - 04.2011
High School Diploma -
Ecole D Application
04.2001 -