Summary
Overview
Work History
Education
Skills
Certification
Languages (Speak, read and write)
Timeline
REFERENCES
Generic

Maureen Mmadipholo Malesela

Pretoria,GP

Summary

Committed and hardworking food service professional with more than 20 years of experience directing industrial food service establishments. Well-rounded leader with talent for supervising employees and knowledgeable in food safety and sanitation protocols .

Successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Food Service Operations Manager

Aviation Training Academy (ATA)
07.2016 - 08.2019
  • Managed daily operations, achieving 98% efficiency
  • Implemented inventory systems, reducing waste by 30%
  • Led a team of 15, improving staff retention by 40%

Food Service Operations Manager

Nkangala TVET College : Siyabuswa Campus
01.2013 - 12.2015
  • Oversaw daily food service operations, ensuring compliance with health and safety regulations.
  • Managed inventory levels, optimizing supply chain efficiency and minimizing waste.
  • Coordinated food preparation schedules, ensuring timely delivery of services during training events.

Food Service Operations Manager

Automotive Industry Development Cooperation (AIDC)
05.2011 - 12.2014
  • Coordinated event catering services, liaising closely with clients to deliver tailored solutions that exceeded expectations.
  • Established strong vendor relationships for timely delivery of high-quality ingredients at competitive prices.
  • Maximized revenue generation by analyzing sales trends and optimizing menu pricing strategies accordingly.

Food Service Operations Manager

Department of Defence : 1 Signal Regimen Rooiwal Mess
01.2009 - 12.2010
  • Streamlined operational processes, improving service speed and customer satisfaction ratings.
  • Streamlined kitchen operations for increased productivity and reduced food waste.
  • Implemented strict food safety protocols, maintaining a clean and hygienic work environment at all times.
  • Oversaw food preparation and monitored safety protocols.

Hospitality Lecturer

Tshwane South TVET College
01.1995 - 01.2008

Lesson planning and delivery

  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Assessed students' progress and provided feedback to enhance learning.
  • Taught diverse student population by employing various learning styles and abilities.

Food Service Manager

KKS Supervision Food Services
01.1994 - 12.1994
  • Managed daily operations to ensure smooth food service delivery and customer satisfaction.
  • Developed and implemented training programs for staff to enhance service quality and efficiency.
  • Monitored inventory levels, reducing waste through effective stock management strategies.
  • Oversaw compliance with health and safety regulations, maintaining a safe dining environment for guests.
  • Streamlined workflows to improve service speed during peak hours while maintaining quality standards.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

Education

B Tech: Post-School Education

UNISA
09-2022

Diploma Food Service Management

Technikon N Transvaal (TUT)
Pretoria (Soshanguve)
06-1994

Skills

  • Team Leadership
  • Inventory Management
  • Customer Satisfaction
  • Cost Control
      • Menu Development
      • Operational Efficiency
      • Training and Development
      • Problem Solving

    Certification

    • Certified Food Service Professional - South African Chefs Association (SACA)
    • Member of Federated Hospitality Association of South Africa (FEDHASA)
    • CATHSSETA registered assessor

    Assessor registration no:613/A/03001/2025

    Languages (Speak, read and write)

    English
    Afrikaans
    Setswana
    Isizulu

    Timeline

    Food Service Operations Manager

    Aviation Training Academy (ATA)
    07.2016 - 08.2019

    Food Service Operations Manager

    Nkangala TVET College : Siyabuswa Campus
    01.2013 - 12.2015

    Food Service Operations Manager

    Automotive Industry Development Cooperation (AIDC)
    05.2011 - 12.2014

    Food Service Operations Manager

    Department of Defence : 1 Signal Regimen Rooiwal Mess
    01.2009 - 12.2010

    Hospitality Lecturer

    Tshwane South TVET College
    01.1995 - 01.2008

    Food Service Manager

    KKS Supervision Food Services
    01.1994 - 12.1994

    B Tech: Post-School Education

    UNISA

    Diploma Food Service Management

    Technikon N Transvaal (TUT)

    REFERENCES

    1. Ms Patricia Mojahi

        Nkangala TVET college

       013 658 4783

    2. Mr Mooki Molapo

        ATA

        079 491 9730

    3. Ms Suzan Motsepe

        Tshwane South College

        072 849 2830

    4. Ms Bertha Putu

        Private client (Maureen's catering)

        072 073 8189

    5. Sharon Mashala

        AIDC

        063b369 0470


    Maureen Mmadipholo Malesela