Maureen Denise Esterhuizen
Brakpan
Summary
Experienced Membership Consultant adept at helping people see the value of services through a consultative and relationship-focused approach. Highly effective at cultivating loyal, excited customers.
Overview
10
10
years of professional experience
7
7
Certifications
Work History
Membership Consultant (Admin & Finance)
BESTMED
- Client Services, New Membership Processing, Member's refunds, Collection Recons, Reconciliation to member level, Payment Allocations ACB Returns, Queries, Updating, Terminating, Re-Instating, Suspensions of client membership and loading and terminating of member's banking details on request
- Systems: SAP, IMed, Medware, BIT
Temp Clerk (Admin)
Nedbank
1 1999
- All Admin duties, faxing, filing, switchboard.
Unemployed
N/a
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Call Centre Agent
Telkom SA
01.2001
- Account Enquiries, activation and suspension of lines.
CREDIT CONTROLLER
TELEMED
01.2008 - 12.2010
- Client Services
- Member's, Collection Recons, ACB Returns, Queries, Updating, Terminating, Re-Instating, Suspensions of client membership and loading and terminating of member's banking details on request and a Team Leader
- Systems used: Medware
RECEPTIONIST, CASH BOOK CLERK, CREDIT CONTROLLER
MEDSCHEME
02.2001 - 12.2007
- Reception Duties, Allocation of Deposits received in Scheme Bank Account, Ned inform Capturing and Payments, Client Services
- Member's and Broker's refunds, Collection Recons, ACB Returns Queries, Updating, Terminating, Re-Instating, Suspensions of client membership and loading and terminating of member's banking details on request and a Team Leader
- Systems used: Rcon, Ned inform, Medware
Education
Hoërskool Hoogland
Skills
Customer Relations
Personality Traits
I am a dedicated worker, always willing to listen, learn and to do the best I can. My strength is putting in that extra effort to make those around me proud. If I am offered the position, I would prove and expand my abilities and achievements.
Careerexperiences
- Nedbank, Temp Clerk (Admin), 1999, Temp Assignment, Maria Niemand, All Admin duties, faxing, filing, switchboard.
- Telkom SA, Call Centre Agent, 01/2001, Growth and Development, Account Enquiries, activation and suspension of lines.
- MEDSCHEME, RECEPTIONIST, CASH BOOK CLERK, CREDIT CONTROLLER, 02/2001 - 12/2007, Matilda Skinner, Sue Cronje, Lloyd Lazarus, (011) 671-2000, Growth and Development, Reception Duties, Allocation of Deposits received in Scheme Bank Account, Ned inform Capturing and Payments, Client Services. Member's and Broker's refunds, Collection Recons, ACB Returns Queries, Updating, Terminating, Re-Instating, Suspensions of client membership and loading and terminating of member's banking details on request and a Team Leader. Systems used: Rcon, Ned inform, Medware
- TELEMED, CREDIT CONTROLLER, 01/2008 - 12/2010, Cindy Mitchell, (012) 472-6300, Scheme Amalgamation, Client Services. Member's, Collection Recons, ACB Returns, Queries, Updating, Terminating, Re-Instating, Suspensions of client membership and loading and terminating of member's banking details on request and a Team Leader. Systems used: Medware
- BESTMED, Membership Consultant (Admin & Finance), Zanelie Pretorius, (012) 472-6300, Current, Client Services, New Membership Processing, Member's refunds, Collection Recons, Reconciliation to member level, Payment Allocations ACB Returns, Queries, Updating, Terminating, Re-Instating, Suspensions of client membership and loading and terminating of member's banking details on request. Systems: SAP, IMed, Medware, BIT
Additional Information
To Whom It May Concern
My name is Denise Douglas I am a very motivated, spiritual, enthusiastic, strong, and hard-working person. Respecting my fellow colleagues and earning respect as I go along is my aim. I am a deadline and target driven individual with an eye for detail. My intellectual intelligence and emotional intelligence are on par and equipped to make a positive contribution to any projects in which your Company is involved with. I maintain a high level of assertiveness, excellent communication, and time management skills. I'm also a methodical administrator with good organizational skills. I'm looking to further develop my career.
Thanking you in advance.
Kind Regards
Denise Douglas
084 458 9099
Identityno
8206180022084
Driverlicense
Code 08
Linguisticability
Read, write, and speak both English & Afrikaans
Personal Information
- Ethnicity: Caucasian
- Date of Birth: 06/18/82
- Gender: Female
- Nationality: South African
- Marital Status: Divorced
Certification
Fully Accredited Professional Child Psychology Diploma
Timeline
CREDIT CONTROLLER
TELEMED
01.2008 - 12.2010
RECEPTIONIST, CASH BOOK CLERK, CREDIT CONTROLLER
MEDSCHEME
02.2001 - 12.2007
Call Centre Agent
Telkom SA
01.2001
Membership Consultant (Admin & Finance)
BESTMED
Temp Clerk (Admin)
Nedbank
1 1999
Unemployed
N/a
Hoërskool Hoogland
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