Maureen Metsing

• Conduct strategic research to support the Executive Mayor and senior leadership in decision-making processes.
• Provide evidence-based research and recommendations on policy, governance and service delivery matters.
• Compiled daily, weekly and monthly media monitoring reports and executive briefs to inform strategic decisions.
• Compile daily, weekly and monthly media monitoring reports, executive briefs and situational analyses.
• Assess public sentiment, stakeholder perceptions and emerging issues impacting the City.

• Support the development and implementation of communication strategies and stakeholder engagement initiatives.
• Liaise with internal departments and external stakeholders to obtain information required for reports and strategic projects.
• Prepare presentations, briefing notes, talking points and reports for executive management.
• Strengthened information management and reporting processes within the Office of the Executive Mayor.
• Tracked and analysed strategic issues, trends and risks to enhance the City's reputation and align with operational objectives.
• Contributed to proactive risk identification through comprehensive media monitoring and environmental scanning.
• Monitor implementation of key mayoral priorities and strategic programmes through research, analysis and reporting.
• Maintain media intelligence databases and information repositories to support organisational knowledge management.
• Monitored implementation of key mayoral priorities and strategic programmes, providing research and analysis to support effective reporting.

Key Responsibilities

• Coordinated Employee Relations and Employee Engagement initiatives aligned with organisational policies and labour legislation, enhancing workplace harmony.
• Provided guidance and support to line management on disciplinary procedures, grievances and conduct matters.
• Ensured compliance with the Labour Relations Act, Basic Conditions of Employment Act and organisational policies.
• Managed employee case files and maintained confidential HR records.
• Prepared reports on Employee Relations matters for management decision-making.
• Liaised with internal stakeholders to promptly resolve employee matters, fostering a responsive and supportive environment.
• Supported Employee Relations Manager in investigations and case preparation, ensuring thorough handling of sensitive issues.

Key Achievements

• Maintained full compliance with Employee Relations processes and legislative requirements.
• Strengthened employee engagement through effective communication and stakeholder collaboration.
• Delivered accurate management reports to support informed decision-making.

• Managed Employee Relations functions for a large operational workforce.
• Provided strategic advice and support to managers on labour legislation, disciplinary processes and grievance management.
• Facilitated disciplinary hearings and employee consultations to ensure fair outcomes.
• Coordinated Employee Assistance Programme initiatives that enhanced employee wellbeing.
• Built productive working relationships with organised labour and management.
• Developed management reports that identified Employee Relations trends and risks.
• Administered leave management and HR support services.
• Developed management reports analysing Employee Relations trends and risks.
• Supported organisational change initiatives and conflict resolution processes.
• Successfully resolved complex Employee Relations matters while minimising organisational risk.
• Improved compliance with HR policies and labour legislation.
• Built strong stakeholder relationships across departments.
• Enhanced reporting processes to improve management oversight.
• Contributed to maintaining a stable and productive work environment.

• Managed Industrial Relations activities across multiple operational sites to ensure compliance and effective communication.
• Facilitated negotiations between management and organised labour.
• Managed Industrial Relations activities across multiple operational sites.
• Conducted investigations into misconduct and labour disputes.
• Advised management on labour legislation and Industrial Relations best practice.
• Developed reports and recommendations for senior management to inform strategic decision-making.
• Coordinated conflict resolution initiatives that enhanced workplace relations and employee satisfaction.
• Supported organisational compliance with employment legislation and company policies.
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• Successfully represented the organisation in numerous Industrial Relations matters.
• Reduced workplace conflict through proactive Employee Relations interventions.
• Strengthened compliance with labour legislation and organisational policies.
• Improved collaboration between management and employees.

Key Responsibilities

• Managed recruitment and selection processes for project appointments, ensuring timely placement of qualified candidates.
• Coordinated contractor onboarding and compliance documentation, enhancing adherence to regulatory standards.
• Compiled recruitment and workforce planning reports for senior management, providing insights for strategic decision-making.
• Assisted with Industrial Relations matters and disciplinary processes.
• Supported workforce planning and talent acquisition strategies.

Key Achievements

• Successfully recruited personnel within demanding project timelines.
• Improved recruitment coordination and reporting processes.
• Strengthened compliance with labour legislation and recruitment procedures.
• Developed effective working relationships with internal and external stakeholders.

• Managed end-to-end recruitment processes, ensuring alignment with client needs.
• Sourced, screened, and interviewed candidates, enhancing talent pool diversity.
• Built and maintained strong client relationships.
• Prepared recruitment reports, analyzing placement outcomes to inform future strategies.
• Ensured compliance with recruitment policies and employment legislation.

• Coordinated administrative tasks for business analysis projects, ensuring smooth project execution.
• Facilitated data collection and report preparation, enhancing project coordination.
• Managed project documentation, contributing to process improvement initiatives.

• Coordinated Employment Equity reporting and compliance to ensure adherence to regulatory standards.
• Maintained accurate workforce demographic information to support diversity initiatives.
• Assisted with implementation of Employment Equity initiatives to promote an inclusive workplace.

Managed administrative tasks, ensuring efficient operations and timely communication.

• Monitored operational activities to ensure compliance and maintained accurate records for reporting.
• Supported service delivery reporting and streamlined administrative processes for improved accuracy.
• Liaised with internal departments to enhance collaboration and drive operational efficiency.

• Provided customer service and administrative support to enhance client satisfaction.
• Addressed and resolved customer queries to improve response times.
• Managed customer records and upheld service standards to ensure compliance.