Microsoft Windows
Maureen Coetzee +27 82 786 5905
Senior Key Account Manager; Pharmacist Assistant
Centurion South Africa
Summary
Pharmacist assistant, 7 years experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Possesses comprehensive understanding of medication and side effects and offers knowledge of medical terminology.
Senior Key Account Manager Fire Detection, CCTV and ITC distribution Industry for 24 years.
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail.
I have a proven track record for achieving and overachieving sales targets and maintaining constant sales levels.
Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
27
27
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Strategic Business Development Manager
Regal Distribution
Edenvale
05.2022 - Current
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Kept meticulous client notes and updated account information in company databases.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Business Development Manager
DAHUA Technologies
Woodmead
09.2021 - 11.2021
- Interaction with Managed Accounts (larger clients) for specifying IP and Analogue CCTV solutions as well as integration into other systems such as PA, Fire, and intrusion detection
- Formulate a Marketing Strategy and implement it
- Arrange training sessions to the Target Market and assist them in building their business
- Reporting weekly sales figures and stock movement to superiors Preparing specials and bundle deals for dealers Training and broadening Sales Executives knowledge.
- Pursuing large projects from proof of concept through to implementation, e.g
- Clover, Shoprite, Edcon Group, Fruit & Veg Technical support for dealers as needed Assisting with quotes on specs for government tenders and negotiating with suppliers for preferential pricing
- Product and Marketing segmentation, positioning and targeting
- Responsible for the resell of both demonstration and marketing stock Minimize margin loss by reselling stock within the month of refurbishment
- This contract was for a temporary BDM position to assist the Western Cape Dahua Key Account Managers
Global Account Manager
UTC CARRIER EMEA SSA
Longmeadow
04.2018 - 09.2021
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Kept company in compliance with export standards and international requirements.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Identified and analyzed key competitors and related products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Electronic Security Distributor, Sandton Key Account Manager
Reditron & Regal Distribution (Pty) Ltd
Limbropark
10.2015 - 03.2018
- Compiling complex integrated solutions. Access control, CCTV. From cabling stage to final commissioning. Site Surveys
- Knowledge regarding corporate governance and the project arena
- Closing of RMA’s, credits and account payments or disputes
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Built and maintained strong client relationships to drive business growth.
- Developed and delivered presentations to key customers to position products and services.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Analyzed key competitors to respond to competitive threats.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Supported sales and reporting for large and medium-sized accounts.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Built diverse and consistent sales portfolio.
- Presented professional image consistent with company's brand values.
- Negotiated prices, terms of sales and service agreements.
- Consulted with businesses to supply accurate product and service information.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
ICT Hardware Distributor Midrand
Pinnacle Micro (Pty) Ltd
Midrand
04.2003 - 04.2015
- Built and maintained strong client relationships to drive business growth.
- Developed and delivered presentations to key customers to position products and services.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
- Conducted economic and demographic research and analysis to produce critical reports.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
BDM
NUUO SA
Fourways
11.2013 - 03.2014
- My basic responsibilities was to assist in growing the NUUO product ranges in SA
- Analyzed monthly financial statements to validate against forecasts and support transfer pricing processes.
- Prepared executive presentations for risk leadership at various forums, committees, business reviews and management meetings to help drive agenda and deliverables.
- Supported creation of team meeting materials and updates to SharePoint.
- Gathered, documented, and modeled data to assess business trends.
- Developed CRM database of qualified leads through referrals, cold calling, direct mail, email campaigns and networking.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Provided sales support for new and inactive customers, increasing sales volume 20%.
- Monitored competitive activity and market conditions to provide feedback to management.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Represented company and promoted products at conferences and industry events.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Compiled product and customer data to generate informed profit projections.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
Sales Manager CCTV
Security Warehouse
Centurion
01.1998 - 04.2003
- Worked with customers to understand needs and provide excellent service.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Improved operations through consistent hard work and dedication.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and maintained courteous and effective working relationships.
Pharmacist Assistant
Panorama Pharmacy
Centurion
02.1996 - 01.1998
- Typed and printed out prescription and medication labels.
- Organized client information into correct profiles while maintaining confidentiality.
- Distributed medicine and supplements from stock containers to correct packages.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Requested updated prescriptions and medical information from physicians.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted and labeled prescriptions with correct item and quantity.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Tracked pharmacy inventory and reported medication numbers to lead pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Performed safety checks when dispensing medications to optimize patient safety.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Gathered and bagged prescriptions and prepared extemporaneous pharmaceuticals.
Pharmacist Assistant
HMS Direct Chronic Division
Wattloo
01.1995 - 02.1996
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Set up and modified patient profiles to include current medications and insurance details.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Education
High School Diploma -
Parys Secondary School
Parys 01.1987 - 12.1992
Bachelor of Arts - Economics
UNISA
Pretoria 01.2001 - 12.2003
Skills
Micro Soft Windows, Office Suite
Business development and planning
Research
Database Management
Sales expertise
Market understanding
Systems and software programs
Account management
Forecasting ability
Relationship building and rapport
Revenue Generation
Verbal and written communication
Order management
Additional Information
- Currently Earning R 471K p.a. plus (Travel allowance, notebook, cell phone and fuel claim backs).
- 20 day’s annual leave as per European standards.
Accomplishments
- Won Western digital hard drive challenge and a fully paid trip to Las Vegas
- Sales person of the year awards
- Pharmacist assistant certification
Software
Powerpoint presentions
Excel Competency
Kenridge K8 CRM
SAP Competency
Pastel
IVMS 4000
Certification
Pharmacist assistant Home Medication Services
Interests
Reading
Researching
Motorcycling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Strategic Business Development Manager
Regal Distribution
05.2022 - Current
Business Development Manager
DAHUA Technologies
09.2021 - 11.2021
Global Account Manager
UTC CARRIER EMEA SSA
04.2018 - 09.2021
Electronic Security Distributor, Sandton Key Account Manager
Reditron & Regal Distribution (Pty) Ltd
10.2015 - 03.2018
BDM
NUUO SA
11.2013 - 03.2014
ICT Hardware Distributor Midrand
Pinnacle Micro (Pty) Ltd
04.2003 - 04.2015
Bachelor of Arts - Economics
UNISA
01.2001 - 12.2003
Pharmacist assistant Home Medication Services
01-2001
Sales Manager CCTV
Security Warehouse
01.1998 - 04.2003
Pharmacist Assistant
Panorama Pharmacy
02.1996 - 01.1998
Pharmacist Assistant
HMS Direct Chronic Division
01.1995 - 02.1996
High School Diploma -
Parys Secondary School
01.1987 - 12.1992