Maureen Bonthuys
Sales And Operations Manager
Mangaung
Summary
Highly motivated sales and operations manager with 14+ years of experience in customer service, sales, and operational management. An outgoing sales manager with a track record of driving increased sales (from ZAR 400,000 to ZAR 1.2 million in less than 6 months), improving the buying experience, and elevating the company profile within the target market. Skilled at effectively demonstrating products, overcoming objections, and closing sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. A skilled operations manager and talented at improving team performance through innovative management techniques, as well as implementing new and strategic operations. Offers thoughtful, comprehensive, and constructive feedback to staff members to promote productivity and company loyalty. With extensive experience in negotiating contracts, managing operational processes, and leading high-performance sales teams, I consistently deliver exceptional results, ensuring company growth, client satisfaction, and market success.
Overview
14
14
years of professional experience
1
1
Language
Work History
Business Development Specialist
Oxygen XL
02.2024 - Current
- Spearheaded revenue operations, driving double-digit revenue growth through strategic sales initiatives.
- Oversee and implement business development strategies to increase revenue and improve operational efficiency.
- Manage and optimize CRM workflows, sales pipelines, and reporting, ensuring data accuracy and process automation.
- Collaborate with sales, marketing, and customer success teams to align business strategies and streamline processes.
- Develop and execute high-impact outbound sales campaigns, leveraging data-driven insights to maximize prospect engagement.
- Create sales forecasting models, email automation, and outreach campaigns to improve conversion rates.
- Develop standard operating procedures (SOPs) for client outreach, onboarding, and sales operations to increase team efficiency by 40%.
- Lead initiatives to identify and capitalize on new business opportunities, ensuring consistent revenue growth.
- Develop and execute targeted outreach campaigns to engage prospects and convert leads.
- Utilize email marketing, LinkedIn outreach, and cold outreach strategies to drive engagement and pipeline growth.
- Analyze campaign performance to optimize messaging and conversion rates.
- Lead negotiations for new business partnerships, securing agreements that drive revenue growth.
- Manage and nurture relationships with active clients, ensuring high retention and satisfaction.
- Oversee the onboarding process for new business partnerships, streamlining integration and maximizing early success.
Part Time - International Global Sales Manager
RedNovius, DebtHammer and Luxury Lifestyle Awards
06.2023 - 01.2024
- After my retrenchment, I enrolled in numerous part-time vacancies as an international global sales manager
- Led high-performance global sales teams, managing B2C & B2B sales cycles from lead generation to contract negotiation.
- Designed and implemented data-driven sales strategies, improving conversion rates by 30%.
- Conducted in-depth market research to identify high-value prospects and refine targeting strategies.
- Built and optimized CRM sales funnels, ensuring seamless lead tracking, follow-ups, and nurturing.
- Developed comprehensive sales training programs, enhancing team productivity and closing rates.
Senior Business Development Agent
Esme Learning Solutions
10.2021 - 05.2023
- Consistently ranked as a top-performing executive, achieving a conversion rate of over 333% per quarter against target.
- Regularly stood in for the Sales Director and Sales Manager during their absence, overseeing team operations and ensuring seamless sales performance.
- Exceeded monthly sales targets, closing 40-50 deals per month against a goal of 12-15 sales.
- Effectively handled consultative selling, customizing offerings based on prospect needs to close deals efficiently (B2C and B2B).
- Proactively followed up with high-touch outreach to nurture leads and close sales.
- Managed complex negotiations, closing high-value contracts while maintaining profitability and customer satisfaction.
- Stood in for the Sales Director and Sales Manager during their absence, ensuring uninterrupted sales operations and leading the team.
- Contributed to strategy development, offering insights on lead generation and campaign performance.
- Monitored and analyzed sales data, optimizing sales processes and improving conversion strategies.
- Drove client onboarding and ensured smooth transition post-sale, guaranteeing a positive customer experience.
- Mentored new team members, sharing sales techniques and insights that contributed to their success.
- Delivered engaging presentations to potential clients showcasing unique product offerings that set the company apart from competitors.
- Increased client base by identifying new business opportunities and forging strategic partnerships.
Sales Manager
Browns The Diamond Store
03.2017 - 10.2021
- Initially hired as a Consultant, rapidly mastering sales processes and customer service to achieve immediate success.
- Promoted to Store Manager for the smaller Bloemfontein store, where I successfully produced the same income as a larger store a few miles away, within just one year. Thereafter I was promoted to Senior Sales Manager, where I was overseen the biggest store in the region.
- Given the opportunity to manage a larger store, where I increased monthly sales from R400K to R1.2 million within 4-6 months through strategic sales initiatives, customer relationship management, and team empowerment.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed daily operations, including staff scheduling, stock management, and customer relations, ensuring smooth functioning and high performance.
- Led the store to meet and exceed targets, demonstrating high leadership and operational management skills.
- Continually trained and mentored new and existing staff, creating a motivated team environment that contributed to exceptional performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Oversaw customer service standards, ensuring high levels of satisfaction and retention through tailored solutions.
- Successfully maintained operations after promotion, with both stores continuing to run without a manager due to effective leadership and processes I put in place.
- Conducted sales training sessions and regular performance reviews, ensuring ongoing team development and motivation.
- Implemented and maintained best practices for customer service, sales performance, and operational efficiency.
Senior Sales/Admin And Operational Manager
Mellins I Style
03.2014 - 02.2017
- Developed and implemented sales plans to expand the customer base and improve retention rates.
- Presented sales, revenue, and expense reports to senior management, offering insights for strategic growth.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Researched competition and developed strategies to differentiate the company and enhance its market position.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Monitored sales team performance, providing regular feedback, coaching, and support to improve morale and motivation.
- Managed weekly coaching sessions to improve sales KPIs and ensured consultants had the necessary training to excel in their roles.
- Designed daily, weekly, and monthly goals for the sales team, ensuring targets were consistently met and exceeded.
- Ensured adherence to standard operating procedures (SOPs), maintaining a high level of efficiency and compliance.
- Managed inventory levels, ensuring regular stocktakes were completed accurately and in a timely manner.
- Led recruitment efforts, identifying and hiring top talent to strengthen the sales team.
- Developed sales and marketing strategies, leveraging customer insights to improve client relationships and expand the customer base.
- Fostered a positive working environment through strong team collaboration and leadership development.
- Achieved 97%-100% in administrative audit results, ensuring top-tier operational standards.
- Managed leave schedules and staff allocations to ensure optimal team performance during peak and off-peak seasons.
- Developed personal growth opportunities for team members, focusing on improving sales and administrative skills.
- Generated sales within the branch, consistently meeting and exceeding monthly targets.
- Took responsibility for debtor collections, ensuring outstanding funds from medical aids and patients were collected in a timely manner.
- Managed and oversaw the daily operations of the accounting department within the practice, ensuring accurate financial handling.
- Contributed to the development and training of new recruits, leading to the branch being selected as the training center for all new recruits within 3 months.
- After 3 months, my branch was promoted to become the training center for the entire South Africa network of 45 branches. I trained and mentored sales managers from across the country, flying them into Bloemfontein for intense in-house training to replicate the success of my store.
- Took charge of all administrative aspects of the branch, maintaining high standards of organization and efficiency.
- Managed maintenance needs for the branch, ensuring the store remained in good condition.
- Calculated commissions based on sales performance, ensuring transparency and motivation for the sales team.
- Created monthly rosters, ensuring optimal coverage on the sales floor at all times.
- Maintained relationships with both internal and external customers, focusing on building long-term loyalty.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
Senior Sales and Operations Manager
MTN Cell and Satellite
02.2011 - 03.2014
- Appointed as a Sales Consultant, quickly demonstrating strong sales performance, which led to my promotion to Junior Manager at the smallest store in Bloemfontein.
- The given target for the store was 30 contracts per month, but within 6 months, we increased sales to 100 contracts per month, surpassing expectations.
- Due to this success, I was promoted to manage a larger store, where I drove a significant increase in turnover from 100 to 300 contracts per month.
- Shortly after, I was entrusted with overseeing 5 stores, managing a team of 30 sales consultants across all locations.
- Managed leave absenteeism, ensuring appropriate scheduling for peak and off-peak seasons, optimizing team performance year-round.
- Focused on maximizing income and profitability, ensuring that branch income exceeded costs and generated consistent profit.
- Led weekly intensive training sessions to boost team motivation, improve performance, and drive sales, using outstanding interpersonal and relationship-building skills.
- Conducted performance evaluations for team members, assessing skills, progress, and areas for improvement.
- Developed and implemented strategic sales plans to increase sales, enhance customer loyalty, and improve market awareness.
- Targeted and prospected new territories, expanding beyond the existing customer base to increase reach and revenue.
- Educated customers on the company's products, services, and processes, ensuring they understood available options.
- Maintained stellar audit results with scores consistently exceeding 95%, showcasing a strong commitment to operational excellence.
- Supervised and delegated tasks to employees, ensuring key productivity targets were met efficiently.
- Actively listened to team members’ feedback and proactively addressed concerns, maintaining an open-door communication policy.
- Led recruitment, hiring, and onboarding activities, training new hires in company operations and conducting probationary performance reviews.
- Used problem-solving and issue-resolution strategies to quickly and effectively handle challenges, maintaining smooth operations.
- Implemented effective communication strategies, improving collaboration and information-sharing between all retail locations, ensuring seamless operations across stores.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
REMOTE
Skills
- Revenue Operations & Process Optimization
- Sales Pipeline Management & Forecasting
- Data Analytics & Performance Reporting
- Analytic Thinking
- Cross-Functional Collaboration (Sales, Marketing, Customer Success)
- Business Development & Lead Generation
- Contract Negotiation & Customer Retention
- Relationship Management
- Strategic Planning & KPI Monitoring
- Automation & Workflow Optimization
- Customer Lifecycle & Retention Strategies
- Problem Solving Abilities
- Goal Setting
Personal Information
- Date of Birth: 07/17/90
- Nationality: South African
Additional Information
Key Achievements & Impact
- Increased sales revenue from ZAR 400K to ZAR 1.2M in under six months by optimizing sales processes.
- Implemented CRM automation, reducing manual processes and improving lead tracking.
- Developed revenue forecasting models, enhancing strategic business planning and decision-making.
- Improved customer retention rates by 40% through strategic account management and lifecycle optimization.
Timeline
Business Development Specialist
Oxygen XL
02.2024 - Current
Part Time - International Global Sales Manager
RedNovius, DebtHammer and Luxury Lifestyle Awards
06.2023 - 01.2024
Senior Business Development Agent
Esme Learning Solutions
10.2021 - 05.2023
Sales Manager
Browns The Diamond Store
03.2017 - 10.2021
Senior Sales/Admin And Operational Manager
Mellins I Style
03.2014 - 02.2017
Senior Sales and Operations Manager
MTN Cell and Satellite
02.2011 - 03.2014
REMOTE
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