Knowledge of SirsiDynix Symphonyhony
MAUD MODIEGI MALOKA
Library Assistant
HAMMANSKRAAL
Summary
Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 12 years.
Overview
23
23
years of professional experience
1994
1994
years of post-secondary education
Work History
Library Assistant
Tshwane Municipality
01.2013 - Current
- Driving mobile bus.
- Library Administration.
- Assets inventory.
- Maintenance job orders.
- Located library materials, resources and technologies to fulfill patron requests.
- Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered patron questions in-person or by phone regarding library services and resources.
- Facilitated positive learning environments with effective supervision during study sessions, computer usage, and library visits.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Handled check-in and check-out process of library books and materials at circulation desk.
SCALE OPERATOR
MANTSOLE TRAFFIC CONTROL CENTRE
01.2004 - 01.2007
- Traffic management and weighbridge management.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Guided operators to correct railcar location.
- Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Operated weigh scales and issued tickets when necessary.
- Ensured prompt resolution of customer inquiries or concerns through clear communication and collaboration with relevant team members.
- Adhered strictly to regulatory requirements regarding legal weight limits, axle configurations, and hazardous materials transportation guidelines.
- Bolstered accuracy and efficiency in material tracking with regular equipment calibration checks and maintenance.
Senior Toll Collector.
P T Operational Services.
01.2002 - 01.2004
- Control room management
- Administration.
- Banking and customer service.
- Operated toll collection equipment and processed toll payments accurately.
- Communicated in English and other local languages to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Monitored toll lane activity and generated operational reports.
- Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
- Improved teamwork dynamics by actively participating in staff meetings, sharing insights on best practices for improved performance.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Education
GRADE 12 - TSWANA, AFRIKAANS, ENGLISH, BIOLOGY, HOME ECONOMICS
P.H.L MORAKA HIGH SCHOOL
TRAFFIC CONTRAVENTION MANAGEMENT - undefined
TIDASA
ARCHIVES AND RECORDS MANAGEMENT - undefined
UNISA
BACHELOR OF INFORMATION SCIENCE - undefined
UNISA
Skills
Library services
Problem-solving aptitude
Computer assistance
Written and oral communication
Telephone etiquette
Administrative support
Customer relationship management
Community outreach
Effective communication
Time management
Problem-solving abilities
Attention to detail
Drivers Licence
CODE 10 WITH PDP
Contact Numbers
- 012 358 6140
- 0784967043
Personal Information
- ID Number: 750511 0812 089
- Date of Birth: 05/11/75
- Gender: FEMALE
- Marital Status: SINGLE
Software
Timeline
Library Assistant
Tshwane Municipality
01.2013 - Current
SCALE OPERATOR
MANTSOLE TRAFFIC CONTROL CENTRE
01.2004 - 01.2007
Senior Toll Collector.
P T Operational Services.
01.2002 - 01.2004
TRAFFIC CONTRAVENTION MANAGEMENT - undefined
TIDASA
ARCHIVES AND RECORDS MANAGEMENT - undefined
UNISA
BACHELOR OF INFORMATION SCIENCE - undefined
UNISA
GRADE 12 - TSWANA, AFRIKAANS, ENGLISH, BIOLOGY, HOME ECONOMICS
P.H.L MORAKA HIGH SCHOOL