Matthews Ngoako Masipa
Systems Engineer: Microsoft Support
Clayville Ext 45
Summary
Experienced Systems Support Engineer with a strong desire for a challenging role in the IT field. Seeks an opportunity to leverage 13 years of IT experience and knowledge to further grow and excel in the industry.
Offering solid foundation in system analysis and problem-solving, with keen ability to learn and develop in a dynamic environment. Brings comprehensive understanding of computer systems and network protocols. Ready to use and develop technical skills and analytical abilities in desired position role.
Overview
13
13
years of professional experience
6033
6033
years of post-secondary education
Work History
Systems Engineer L2
Gijima
01.2018 - Current
- Server Engineer
- Manage calls within SLA, daily tasks, monitoring of the infrastructure, managing VMWare/Vsphere Cloud VM's
- Building of new servers and decommissioning them in the environment
- Monitoring server storage, memory, and CPU usage
- Maintaining our WSUS environment which exist of one upstream and a couple of downstream servers for different clients
- Running monthly patches via WSUS in the environment
- Managing our patching tool to make sure all the servers are reporting correctly
- Managing servers on HyperV
- Running changes that will suit the health of the environment
- Good knowledge of CMD and Powershell commands
- Engaging with other teams regarding server issues affecting productivity
- Running with projects assigned to individuals
- Managing Antivirus software on the servers
- Upgrading and installing server ISO to the latest or more compatible versions
- Upgrading of VMware tools in the environment
- Managing of Remote Desktop services
- Setting up Disaster Recovery for some of our clients together with other supporting teams
- Setting up physical servers at our data center if needed
- Running Security scans to make sure VM's are secure
- Troubleshooting any server related issues
- Assisting the backup team with failing backups
- Maintenance of a RDS farm environment consisting of a Citrix load balancer for better functionality
- Remediating vulnerability scans on the servers from tenable to keep the environment clear of such
- Compliancy checks
CIC Support Engineer
T-Systems SA (Pty) LTD then moved to Gijima
01.2017 - 01.2018
- AD Support & Server Monitoring
- User access management
- ADM user creation
- Disable accounts
- Reset Admin passwords
- Add/remove/modify user access to file servers
- Access rights for users to shares or directories
- Check whether share permissions or NTFS permissions must be granted
- Creation of Security Groups
- Escalate more complex issues to the Collab Operations Team or Wintel
- Checking server alerts for any issues
- Escalating to the relevant parties for investigation
- Making sure network is up at site for server connectivity
CIC Support Engineer Level 2
T-Systems SA (Pty) LTD
01.2015 - 01.2016
- Network Monitoring
- Check any alerts on our monitoring system (Spectrum)
- Respond to support tickets from customers
- Sending out communication for any changes which will be taken on critical devices
- Using network monitoring tool to identify problems
- Escalating critical issues to 3rd level and other responsible teams
- Messaging (GES)
- We dealt with MS Outlook issues
- Interact with the Exchange Team make changes on the Exchange server
- Remote to users' machine to configure MS Outlook
- Creating new profiles and fixing of calendar issues
Support Engineer
T-Systems SA (Pty) LTD
01.2014 - 01.2015
- Remote Desktop Support
- A knowledge of Microsoft Technologies
- Mapping of network drives
- Connecting and configuring printer issues
- Installation and uninstalling of software
- Monitoring requests and incidents escalated to relevant support groups
- Effectively repairing software incidents within the contracted SLA
- Recognizing a problem by looking at the given details of the issue
- Recognizing missing/needed drivers on a machine
- Supporting the roll-out of new applications and updates
- Following the process always on ticket handling
- Troubleshooting systems and network problems
- Following diagrams and written instructions to repair a fault or set up a system
- Establishing a good working relationship with customers and other professionals
Service Desk Agent
T-Systems SA (Pty) LTD
01.2012 - 01.2014
- Investigate hardware and software issues telephonically for users
- Investigate and solve problems
- Log all calls received on the desk
- Update tickets with progress on regular basis
- Giving quality support on Incidents, Requests and Escalations
- Managing high call volumes and giving the best quality always
- Basic troubleshooting abilities in a Windows environment
- Analyzing and interpreting Incidents/Requests from the client
- Coming up with quick solutions for issues experienced by the client
- Creating a go to solution in document form for previous problems
- Adhere to the agreed SLA agreement for all calls logged
- Ability to work under pressure
Education
Microsoft Azure Fundamentals
Torque IT
Johannesburg, South Africa10-2023
Cisco Certified Network Associate (CCNA) - Network Fundamentals, Routing Protocols and Concepts, LAN Switching and Wireless, Accessing the WAN
TCM Academy
Bedfordview, South Africa05-2012
Systems Engineer (MCITP) - Windows 7, Configuring Windows Server 2008 Active Directory, Windows Server 2008 Application Infrastructure, Windows Server 2008 Enterprise Admin, Windows Server 2008 Network Infrastructure, Microsoft SQL Server 2005 Implementation and Maintenance
PC Training
Pretoria, South Africa10-2011
High School -
Sir Pierre Van Ryneveld High School
Kempton Park, GautengSkills
- Building and maintaining customer relationships
- Fundamental Investigation Skills
- Strong English Language Skills
- Experienced in System Configuration and Maintenance
- Knowledge of network infrastructure and topology
- Effective Time Management
- Understanding of malware and security breaches
- Analytical Problem-Solving
- Resilience in High-Stress Situations
- Ability to work with/without supervision
- Team player
- Clear Verbal and Written Skills
- Detail-Oriented Approach
- Proactive Work Ethic
Personal Information
- Date of Birth: 01/23/89
- Gender: Male
- Nationality: South African
- Driving License: Code 10
Activities And Hobbies
- I am a very active individual.
- I love playing soccer.
- Going to the Gym.
- Jogging and Hiking.
- Traveling.
- Fixing broken stuff around the house.
- Love working on cars.
Timeline
Systems Engineer L2
Gijima
01.2018 - Current
CIC Support Engineer
T-Systems SA (Pty) LTD then moved to Gijima
01.2017 - 01.2018
CIC Support Engineer Level 2
T-Systems SA (Pty) LTD
01.2015 - 01.2016
Support Engineer
T-Systems SA (Pty) LTD
01.2014 - 01.2015
Service Desk Agent
T-Systems SA (Pty) LTD
01.2012 - 01.2014
Microsoft Azure Fundamentals
Torque IT
Cisco Certified Network Associate (CCNA) - Network Fundamentals, Routing Protocols and Concepts, LAN Switching and Wireless, Accessing the WAN
TCM Academy
Systems Engineer (MCITP) - Windows 7, Configuring Windows Server 2008 Active Directory, Windows Server 2008 Application Infrastructure, Windows Server 2008 Enterprise Admin, Windows Server 2008 Network Infrastructure, Microsoft SQL Server 2005 Implementation and Maintenance
PC Training
High School -
Sir Pierre Van Ryneveld High School
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