Matthew Alain Goosen
Germiston
Summary
Skilled professional well-versed in Workshop operations and team leadership. Proactive and quality-focused with a solid history of improving team and work output while meeting budget and time demands. Over26 years of experience and eager to take on new challenges. Dedicated to maintaining smooth and efficient workshop operations and skilled in keeping employees focused on producing exceptional work. . Safety-driven leader well-versed in the needs and operational practices of Workshop. Coordinates supplies, oversees equipment use and provides technical hands on expertise to support project needs. Proficient in supply, team and project oversight. Top-notch skills in building relationships, solving problems, and communicating with people at all levels. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Workshop Manager
Manitou South Africa (Pty) Ltd
Isando
04.2023 - Current
- Resolved customer complaints regarding product quality or service rendered by the workshop and field service staff.
- Conducted regular audits of tools, machinery, materials, products and services provided by the shop.
- Maintained records of all activities related to the operation of the workshop.
- Cooperated with other departments in order to achieve organizational objectives.
- Hired, trained, supervised, coached and evaluated employees and apprentices as necessary.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Consulted with staff on resolution of complex service and repairs issues.
- Provided technical support to workshop technicians & field service.
- Directed activities of professional and technical staff, field service staff and apprentices.
- Kept workshop operations in line with budget limitations and schedule demands.
- Inspected completed work to ensure conformance to specifications.
- Analyzed data from production logs to identify areas of improvement in efficiency or output quality.
- Assessed employee skillsets and identified training needs accordingly.
- Implemented process improvements that increased productivity while reducing costs.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Created detailed reports on production processes within the workshop environment.
- Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
- Organized and managed daily workflow of staff members in the workshop.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- On-site mining visits to ensure customer satisfaction with mining machinery.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service and maintenance goals on mining machinery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional team to define features and improve mining machinery to mining required specifications.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Recognized by management and customers for providing exceptional customer service and smooth workshop functionality.
- Achieved cost-savings by developing functional solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with others to discuss new opportunities.
- Recruited, interviewed, and hired apprentices and staff.
- Negotiated contracts with suppliers to ensure competitive pricing and delivery time on materials and parts.
- Ensured compliance with government regulations and standards.
- Revamped procedures to meet changing needs resulting in improved operational performance, quality and efficiency.
- Prepared and maintained budgets and personnel records.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Provided hands-on and proactive leadership to customers, technicians, field service technicians and apprentices.
- Established policies and procedures that ensured safe working conditions in the shop.
- Developed benchmarks for measuring and monitoring strategic changes and organizational goals.
- Developed and implemented safety protocols for the workshop.
- Developed strategies for improving overall performance of workshop and field service personnel.
- Reviewed and approved job orders, estimates, and invoices.
- Coordinated maintenance and repair actions to keep equipment and systems running at peak performance.
- Evaluated team and shop activities to uncover issues and develop improvement plans.
- Identified new opportunities for cost savings while maintaining high-quality standards.
- Researched and analyzed customer needs to determine program directions and goals.
- Supervised use, maintenance and replacement of workshop tools, equipment and materials.
- Evaluated work of staff and apprentices to maintain quality and effectiveness of resources.
- Manage staff discipline in line with company policies.
Workshop Manager
Palfinger South Africa (Pty) Ltd
Germiston
07.2022 - 04.2023
- Manage day to day operations of workshop.
- Booking and scheduling of orders and parts.
- Ensure work is delivered on time and to quality specifications.
- Assign job allocations & job flow in workshop including job scheduling and labour allocation.
- Co-ordinate resources, schedules and activities to effectively manage jobs.
- Quote on repairs, material, labour cost.
- Monitor workflow and outstanding orders.
- Receive and review feedback from customers and investigate and resolve complaints.
- Hands on technical management approach and assistance to technicians.
- Promote health and safety culture in the business.
- Manage staff discipline, timekeeping, leave and wellbeing.
Workshop & Aftermarket Manager
Manitou South Africa (Pty) Ltd
Isando
06.2019 - 06.2021
- Manage day to day workshop and field service operations
- Co-ordinate resources & liaise with internal and external key contacts to achieve optimum quality and service.
- Ensure work is delivered on time and to quality mining standards.
- Assign job allocation and ensure efficient job flow in workshop, including job scheduling and labour allocation.
- Liaise with suppliers on cost and delivery times for parts.
- Quote on repairs & maintenance, material purchasing, quality checks and labour cost.
- Report and follow up on workflow and progress of each job.
- Ensure customer satisfaction, resolving customer complaints.
- On-site mining visits to ensure efficient operation of Manitou mining machinery.
- Provide hands on techinical assistance to workshop foreman, workshop technicians, field service staff and apprentices.
- Manage customer expectations.
- Manage workshop budget.
Workshop Manager
PalfingerExto Prox (Pty) Ltd
Germiston
06.2018 - 06.2019
- Start up company
- Full function workshop operations (Admin, Quotes, Invoicing, Labour timekeeping & Discipline)
- Oversee admin and workshop staff.
- Ensure and responsible for health and safety in the workshop.
- Negotiations with suppliers on quotes and delivery times of stock.
- Manage services, repairs and maintenance of all Earthmoving equipment, Forklifts, Mobile cranes an Trucks in together with workshop staff.
- Ensuring breakdowns are attend to.
- Budget control and cost saving.
Workshop Manager
Macsteel Trading Germiston South
Germiston
02.2004 - 05.2017
- Total fleet management of +/- 100 trucks, various company vehicles, trailers and spray & wash bays.
- Manage on-site workshop and assisted at different branches with techinical issues.
- Schedule & monitor services, repairs, maintenance on trucks and trailers. Done diagnostics on trucks.
- Arrange breakdowns and repairs.
- Set up monthly vehicles schedules on job flow & cost.
- Maintain truck cost and budgets.
- Ensure road worthy compliance of trucks and trailers.
- Assessed damaged vehicles for cost.
- Assist with truck, trailer and LDV purchases and selling of redundant vehicles.
- Liaise with suppliers on cost and delivery times of spares.
- Do vehicle inspections, ensuring standards are met.
- Stock control of workshop spares.
- Tyre costing and control.
- Responsible for Health, Safety and Environmental legislation in the workshop.
- Authorize orders to be paid.
- Monthly reporting on vehicle cost, workflow and any concerns in the workshop.
- Responsible for workshop staff discipline, time keeping, leave.
- Delegate work to maximize skills, control cost and manage the workflow efficiently.
- Investigate and prosecute disciplinary enquiries.
- Chair disciplinary enquires when needed for different departments / branches.
Education
Red Seal Petrol & Diesel Mechanic - Mechanical
Olifantsfontein Artisans Academy
Clayville Olifantsfontein10-1995
N5, N6 Mechanical drawing & design - Mechanical Drafting Technology
Germiston Technical College
Germiston02-1993
N1, N2, N3 & N4 - Mechanical
Germiston Technical College
Germiston09-1990
High School Diploma -
Dinwiddie High
Germiston12-1989
Skills
- Red seal Vehicle Mechanic (Petrol & Diesel)
- Workshop Management with good understanding of technical, financial, HSE and disciplinary procedures in fleet / workshop environment
- Excellent Technical skill and ability to do fault finding and improvement on trucks, cranes, mining equipment, material handling equipment and forklifts
- Deadline orientated, self motivated, work towards pre-determined goals
- Work well under pressure
- Budget control & administration
- Service & Maintenance Planning in Workshop
- Effective Customer Communication
- Written and Verbal Communication
- Staff Oversight, control discipline & employee wellness
- Inventory Coordination
- Repairs Knowledge
- Hand and Power Tools knowledge
- Job Scheduling, planning and control
- Client Needs Assessments, good customer relations
- Proficient in Microsoft Excel, Microsoft Word, SAP, Comsoft (Fleet Science) Management system, Oracle, Soltrack, Impact, Kronos, Internet, Outlook, Google spreadsheets
Affiliations
- Community service and part of CPF (Community Policing Forum)
Accomplishments
- Awarded "Best Apprentice of the Year" award
Certification
Certificates obtained in
- Airbag Technology, Isuzu Transponders, TIS 2000 advanced, Astra Technology, Practical diagnostics, Diesel Technology, Opel Technology, Automotive Electrical course, Industrial relations, Disciplinary enquiries, Prosecutor's training, Chairperson's training, Advanced chairperson's training
License
- Code EC with no restrictions (Interlink truck & Bus)
Languages
English
First Language
Afrikaans
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Workshop Manager
Manitou South Africa (Pty) Ltd
04.2023 - Current
Workshop Manager
Palfinger South Africa (Pty) Ltd
07.2022 - 04.2023
Workshop & Aftermarket Manager
Manitou South Africa (Pty) Ltd
06.2019 - 06.2021
Workshop Manager
PalfingerExto Prox (Pty) Ltd
06.2018 - 06.2019
Workshop Manager
Macsteel Trading Germiston South
02.2004 - 05.2017
Red Seal Petrol & Diesel Mechanic - Mechanical
Olifantsfontein Artisans Academy
N5, N6 Mechanical drawing & design - Mechanical Drafting Technology
Germiston Technical College
N1, N2, N3 & N4 - Mechanical
Germiston Technical College
High School Diploma -
Dinwiddie High
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