Matthew Warren
Johannesburg
Summary
I hold a Bachelor’s degree and bring a strong academic foundation, guided by integrity and a clear sense of professional responsibility. I am highly motivated, goal oriented and focused with the ability to adapt quickly to challenges and consistently deliver results.
I have strong stakeholder engagement skills, critical thinking skills, and a disciplined approach to problem solving. I perform well in fast paced, performance driven environments and remain deeply committed to continuous professional development and ongoing personal growth. I actively seek opportunities to expand my knowledge, refine my skill set, and stay on par with the latest industry trends and best practices.
Overview
5
5
years of professional experience
Work History
Banking Operations Administrator
Betway
Johannesburg
09.2024 - 02.2026
- As a Banking Operations Administrator at Betway, I play a pivotal role in ensuring the integrity and accuracy of financial transactions within the platform.
- My core responsibility revolves around resolving deposit discrepancies by identifying and reconciling transactions that appear on banking statements but are not reflected in players' wallets.
- This function is critical to maintaining customer trust and operational efficiency.I specialize in compiling and analyzing statement data from various sources, including internal systems and external providers. When necessary, I proactively engage with payment service providers to obtain missing or delayed transaction records.
- Through meticulous manual investigation and data validation, I bridge the gap between financial institutions and Betway’s digital wallet system, ensuring that clients receive their funds promptly and accurately.My work directly supports the resolution of customer queries related to missing deposits, enhancing user satisfaction and retention.
- Identifying unallocated transactions and facilitating their correct posting, I contribute to the seamless operation of Betway’s financial ecosystem.
Sales Promoter
LWC holdings
Johannesburg, South Africa
02.2021 - 12.2023
- In my role as a promoter I was responsible for alcohol promotions, I was successfully guided into implementing diverse marketing strategies in alignment with South Africa's unique consumer landscape.
- I strategically devised and executed promotions tailored to specific demographics, ensuring a targeted approach to maximize consumer engagement.
- This involved numerous face to face encounters, offering sampling at local and commercial events, thus securing impactful recognition to elevate brand visibility.
- My efforts were guided by a keen understanding of the regulatory framework, which was well constructed by the management of LWC, ensuring compliance with restrictions and prioritizing social responsibility.
- This experience not only honed my marketing skills but also broadened my awareness of the economic interests with regards to the alcohol industry.
- Sales Promoter LWC Holdings - Johannesburg, South Africa
Education
Bachelor of commerce -
Milpark Education
Johannesburg2024
Skills
Microsoft Word
Microsoft Excel skills
Data organization
financial auditing
Statement analysis
Payment gateway management
customer support resolution
Client support
Stakeholder collaboration
collaborative skills
Leadership skills
analytical problem-solving
Analytical reasoning
Decision analysis
analytical thinking
Attention to detail
Brand recognition
Mobility /flexibility and Adaptability
Customer Relationship Management (CRM)
Languages
English
Hobbies and Interests
- Forex Trading
- Indoor soccer
- Dirt biking
References
- Matthew Chalengo, 062 124 6347, matthewchalengo91@gmail.com, LWC Holdings
Timeline
Banking Operations Administrator
Betway
09.2024 - 02.2026
Sales Promoter
LWC holdings
02.2021 - 12.2023
Bachelor of commerce -
Milpark Education