Matthew Rohlandt
Luxury Sales Specialist (Jewelry & Watches)
Cape Town
Summary
Personable and highly adaptable, thriving in dynamic luxury retail environments. Possesses deep understanding of product knowledge and customer service excellence, coupled with refined communication skills. Dedicated to creating memorable and personalized shopping experiences for clients.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Luxury Sales Associate
Starboard Cruises ( Royal Carribean International)
Cape Town
09.2024 - Current
- Acquired extensive knowledge of luxury brands across multiple product categories with a specific focus and interest in high end jewellery and watch sales providing well-rounded customer service experiences.
- Provided exceptional after-sales support to clients, resolving issues promptly and professionally.
- Enhanced client satisfaction by providing personalized recommendations and attentive service.
- Collaborated closely with store management on the execution of successful luxury events aimed at enhancing brand awareness.
- Participated in staff training sessions to stay current on industry trends, product developments, and sales techniques.
- Managed clienteling activities, including sending personalized thank-you notes and invitations to exclusive events.
- Coordinated special orders for clients, liaising with vendors to ensure timely delivery of unique items.
- Developed strong rapport with customers, fostering loyalty and generating repeat business.
- Maintained visual merchandising standards to create an appealing store environment for customers.
- Demonstrated adaptability during peak periods by assisting colleagues in other departments as needed.
- Monitored store inventory regularly, identifying trends or discrepancies that required attention.
- Built relationships with key clients, resulting in increased revenue and long-term partnerships.
- Delivered exceptional customer experiences through consistent demonstration of product knowledge and expertise.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Upheld high standards of professionalism while interacting with clients from diverse backgrounds.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Handled high-end transactions with accuracy and discretion, maintaining strict confidentiality for clientele.
- Increased store revenue by consistently meeting and exceeding sales targets.
- Maximized sales opportunities by leveraging luxury brand marketing strategies and promotions.
- Implemented effective upselling techniques to encourage additional purchases from satisfied customers.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
Jewellery Sales Consultant
TANUR Collection
05.2022 - Current
- Company Overview: TOURVEST, V&A Waterfront
- Expertly deliver unparalleled customer service to both local and international clients, fostering lasting relationships and ensuring a luxurious experience aligned with our esteemed brands
- Cultivate a warm and inviting atmosphere, securing customer loyalty and promoting lifetime value through exceptional client engagement
- Collaborate effectively with team members, promoting open communication and a harmonious work environment to enhance the overall client experience
- Maintain an in-depth knowledge of our product portfolio, staying abreast of new arrivals to provide informed and up-to-date consultations
- Consistently surpass monthly and seasonal sales goals, contributing to the store's revenue growth and business development
- Uphold professionalism in all interactions with clients and brand representatives, whether in-person, over the phone, via email, or through social media channels
- Adhere to company policies and uphold security measures to safeguard customers, staff, and inventory, reinforcing the brand's prestigious image
- Execute impeccable visual merchandising, ensuring displays are pristine and meet the brand's high standards
- Manage daily jewellery inventories, conduct stock takes, and oversee stock room operations with precision
- Provide accurate quotes for custom jewellery designs, demonstrating expertise in bespoke services
- Efficiently handle jewellery repairs, resizing, and other services, managing the process from initial quote to completion
- Managed stock, visual merchandising, and custom orders, upholding brand standards and efficiency
- Embrace a flexible work schedule to meet business demands, including evenings, weekends, and public holidays, showcasing adaptability and commitment to customer satisfaction
- TOURVEST, V&A Waterfront
Driver/General Worker
Universal Projects
01.2021 - 12.2021
- Proficiently coordinated daily staff transportation, ensuring punctual pick-up and drop-off at various sites
- Streamlined the procurement and delivery of building materials, optimizing on-site productivity
- Demonstrated versatility in construction through skilled repairs, meticulous painting, and comprehensive renovations
- Proven handyman capabilities, contributing to the maintenance and improvement of facilities
Education
High school diploma -
Edgemead High School
HIGHER CERTIFICATE BUSINESS MARKETING - undefined
STADIO Higher Education
Rado Specialist - Master of Materials - undefined
RADO Switzerland
TISSOT Specialist - undefined
TISSOT Academy
Skills
- Visual Merchandising
Excellent customer service
Strong negotiation skills
Exceptional communication
Effective relationship building
Cross-selling and upselling
Product recommendations
Luxury market expertise
High-end sales experience
Sales target achievement
Sales presentations
Brand representation
Timeline
Luxury Sales Associate
Starboard Cruises ( Royal Carribean International)
09.2024 - Current
Jewellery Sales Consultant
TANUR Collection
05.2022 - Current
Driver/General Worker
Universal Projects
01.2021 - 12.2021
HIGHER CERTIFICATE BUSINESS MARKETING - undefined
STADIO Higher Education
Rado Specialist - Master of Materials - undefined
RADO Switzerland
TISSOT Specialist - undefined
TISSOT Academy
High school diploma -
Edgemead High School
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