Matthew Orange
Cape Town
Summary
Adept Operations Manager with a proven track record at The Eatery Wood Fired Grill, enhancing customer satisfaction and employee retention through effective problem-solving and logistics oversight. Skilled in P&L management and data analysis, I've driven significant improvements in operational efficiency and product consistency, showcasing a strong blend of analytical and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Operations Manager
The Eatery Wood Fired Grill
11.2016 - 04.2024
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Analyzed and reported on key performance metrics to senior management.
Branch Manager
Eat Out The Box
04.2015 - 10.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Pizza Delivery Driver
Eat Out The Box
06.2011 - 04.2015
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
Education
Bachelor of Arts - Economics
UCT
Cape Town, South AfricaMatric Certificate -
Bergvliet High School
Cape Town, South Africa2010
Skills
- Problem-Solving
- MS Office
- Logistics Oversight
- P&L Management
- Data Analysis
- Inventory Management
References
Name: Shireen Lotz
Company: Eat Out the Box
Relationship: Former Manager
Contact: 082 646 4508
Name: Marius Pieters
Company: The Eatery Wood Fired Grill/ Eat Out The Box
Position: Owner
Contact: 0823733534
Timeline
Operations Manager
The Eatery Wood Fired Grill
11.2016 - 04.2024
Branch Manager
Eat Out The Box
04.2015 - 10.2016
Pizza Delivery Driver
Eat Out The Box
06.2011 - 04.2015
Bachelor of Arts - Economics
UCT
Matric Certificate -
Bergvliet High School
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