Matthew Grondein
Guest Services Specialist with Technical Proficiency
Blaauwberg,Western Cape
Summary
I am a dedicated and eager young professional male with a strong desire to grow and contribute meaningfully to any workplace. After spending 16 years in Kwazulu-Natal and two years in Kimberley, I relocated to the Western Cape to embrace new opportunities and begin my career. I completed my education in 2022 and have since committed myself to learning and developing my skills in the workforce. I value the importance of teamwork, communication and continuous improvement, always seeking to learn from those around me. I approach each challenge with a willingness to listen, adapt and grow, striving to become better at what I do. My goal is to contribute positively to any organization, using my skills and experiences to support success while remaining open to new learning opportunities and personal development. I believe in leading by example, to be honest, dedicated and willing to learn. My communications skills are very good and I am well-organized and neat. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
2
2
years of professional experience
Work History
Front Office Associate
Blaauwberg Beach Hotel
Cape Town
01.2023 - Current
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) for document creation, data management, and communication.
- Managed and organized digital and physical filing systems, ensuring easy access to important information.
- Provided online and telephonic assistance to clients, handling queries and ensuring timely resolution of issues.
- Assisted in day-to-day hotel operations, utilizing various computer programs to support administrative tasks and guest services.
- Delivered exceptional guest experiences by assisting with check-ins, check-outs, and handling guest inquiries, ensuring a welcoming and efficient environment
- Managed the front desk operations, including phone switchboard duties, scheduling reservations and providing seamless communication between departments and guests
- Assisted guests with luggage, provided directions and offered additional services to ensure comfort and satisfaction throughout their stay
- Gained proficiency in Micros, restaurant management systems, enhancing coordination between the front desk and restaurant operations
- Completed Seesa training to stay informed about legal compliance and HR best practices, contributing to a safe and regulated work environment
- Trained in Unity key card systems, efficiently managing room access for guests and maintaining security protocols
- Worked closely with housekeeping, maintenance, and other departments to ensure smooth day-to-day operations and a high standard of services
- Significantly improved communication skills and professionalism, consistently delivering courteous and efficient service to guests and colleagues, while effectively handling high-pressure situations with confidence and poise
- Assisted in the organization and setup of hotel functions and events, ensuring smooth operations and guest satisfaction
- Collaborated with various departments to coordinate event logistics, from room arrangements to guest services, contributing to successful and memorable events.
Education
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Mindscape SACAI private school
Skills
Microsoft Word: Document Preparation & Editing
Personalparticulars
Name- Matthew Michael Grondein
Birth- 07/13/04
Nasionality- South African
Gendre - Male
Bloubergstrand, Cape Town, 7441
Single
References
- Sylvia Du Plessis, +27 83 642 9695
- Janel Blaauw, +27 66 208 0103
Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Timeline
Front Office Associate
Blaauwberg Beach Hotel
01.2023 - Current
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Mindscape SACAI private school
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