MATTHEW DANIEL HENDRICKS
Certified Scrum Product Owner
Cape Town
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Agile Product Owner
Glacier (on-site Sanlam)
Cape Town
08.2022 - Current
- Oversaw launch of new Investment product
- Improved build time in team by 1 day
- Reduced build errors/defects by 20%
- Liaised with product team and development team to help break down requirements.
- Interacted with internal stakeholders as voice of customer.
- Attended and facilitated Agile ceremonies, demos and production proving activities.
- Owned and prioritized product backlog.
- Monitored and tracked project progress to support timely completion.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
Specialist Business Analyst
Glacier (on-site Sanlam)
Cape Town
08.2022 - Current
- Product ownership
- Business, Stakeholder, impact analysis
- Analyzed business developments and monitored market trends.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Team management
- Daily Standup duties
Operations Consultant
Glacier by Sanlam
Cape Town
10.2019 - 08.2022
- Maintaining client details
- Repurchasing units on behalf of clients
- Communicating case needs with intermediaries
- Requesting Tax directives
- Developed training videos and documents and reports related to programs and operations
Operations Consultant
Glacier by Sanlam
Cape Town
02.2019 - 10.2019
- Answering telephone enquiries about cases made by Financial Intermediaries
- Communicating case needs
- Established new processes for capturing SARS directive information
- Managed over 70 calls per day during financial month end
- Maintaining Transfer data
Education
Business Analysis Foundation programme -
Faculty Training Institute (FTI)
Johannesburg 05.2020 - 04.2022
Bachelors of Commerce - Management Information Systems
University of The Western Cape
Cape Town 01.2015 - 12.2018
Economic Development -
University of The Western Cape
Cape Town 02.2014 - 11.2014
Skills
Agile frameworks
undefinedCertification
Certified Scrum Product Owner, SCRUM ALLIANCE
Timeline
Certified Scrum Product Owner, SCRUM ALLIANCE
05-2023
Agile Product Owner
Glacier (on-site Sanlam)
08.2022 - Current
Specialist Business Analyst
Glacier (on-site Sanlam)
08.2022 - Current
Business Analysis Foundation programme -
Faculty Training Institute (FTI)
05.2020 - 04.2022
Operations Consultant
Glacier by Sanlam
10.2019 - 08.2022
Operations Consultant
Glacier by Sanlam
02.2019 - 10.2019
Bachelors of Commerce - Management Information Systems
University of The Western Cape
01.2015 - 12.2018
Economic Development -
University of The Western Cape
02.2014 - 11.2014
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