Matthew Blackwood-Murray
Los Angeles,CA
Summary
I am a true entrepreneur at heart and love to challenge an industry's status quo. I have been at the forefront of successfully building and growing two businesses over the past 8 years of my life - and now it is time for my next chapter.
As an experienced Operations Director I am efficiency driven.
My core focus has always been developing and enhancing direct company activities and growth, from a personal level with employees and clients, through to delivering business strategies. A successful background in growing two startups has allowed me to manage all aspects of a company to maximise revenue. My career in the Retail Sector has taught me to be resourceful and a hands-on leader with a proactive approach.
Ready to offer my experience and expertise without hesitation.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Senior Operations & Experience Manager
TOSHI Technologies
Los Angeles, CA
04.2023 - Current
- Established LA operations for TOSHI from launch to current success.
- Ensured fulfilment of orders from booking to completion, working closely with TOSHI Assistants via AI tech integration, allocation systems and Assistant App.
- Set up and optimisation of Experience and Operations team processes and procedures.
- Worked with product and technology teams and COO to help build new tools and features for TOSHI system by providing data-driven feedback, bug reporting and new feature requests.
- Managed brand and customer enquiries to ensure luxury experience.
- Lead the recruitment of LA TOSHI Operations & Assistant Team
- Worked closely with our team of Experience and Operations Managers in London and New York to share best practice and local experience to ensure TOSHI operations are always robust.
- Managed all 3PL partners in LA.
- Partnered with our Commercial team to drive acquisition and growth of LA-based brands.
- Established new business opportunities with brands, across various categories. Including Louis Vuitton Retail in LA.
- Support store onboarding process with additional training, relationship management, business growth, etc.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
Operations Director
FOODEEZ (PTY) LTD
Cape Town, South Africa
08.2017 - 03.2023
- Developed the business from the ground up with the Managing Director.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Negotiated contracts, pricing structures and delivery schedules.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
- Led, supervised and provided strategic direction for workforce of 100+ employees.
- Implemented core KPIs into all business practices and operating procedures.
- Monitored expenditures to mitigate risk of overages.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
- Implemented a Point of Sale Management system into core business practices. From a centralized DC through to retail sector.
- Rolled out lean manufacturing processes, which initiated quality control and decreased arrears.
- Collaborated with executives to develop and execute strategic business plans.
- Management of website and E-commerce sales integration.
Co-Founder
Mr Bean Coffee Bean Scrub SA
Cape Town, South Africa
10.2013 - 12.2016
- Established foundational processes for business operations.
- Obtained the Exclusive Distribution rights for Africa.
- Managed imports and exports of all product distribution.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Sold the rights back to Mr Bean Coffee Scrub after completing my studies. Decided to travel post Honours Degree.
Education
Honours Post Graduate Diploma in Management - Marketing And Entrepreneurship
University of Cape Town
Cape Town, South Africa 01.2016 - 12.2016
Bachelor of Commerce - Finance, Entrepreneurship And Marketing
University of Stellenbosch
Stellenbosch, Cape Town, South Africa 01.2013 - 12.2015
High School Diploma -
Bishops Diocesan College
Cape Town, South Africa 01.2008 - 12.2012
Skills
Strategic Planning & Execution
undefinedTimeline
Senior Operations & Experience Manager
TOSHI Technologies
04.2023 - Current
Operations Director
FOODEEZ (PTY) LTD
08.2017 - 03.2023
Honours Post Graduate Diploma in Management - Marketing And Entrepreneurship
University of Cape Town
01.2016 - 12.2016
Co-Founder
Mr Bean Coffee Bean Scrub SA
10.2013 - 12.2016
Bachelor of Commerce - Finance, Entrepreneurship And Marketing
University of Stellenbosch
01.2013 - 12.2015
High School Diploma -
Bishops Diocesan College
01.2008 - 12.2012
BIO
Conversation Alchemist
Optimist & Realist
Affinity for Music - DJ and producer of music on the side.
Fitness Enthusiast - Any form of sport or Exercise I am there.
Jack of All Trades - Master of many. Many more to learn.
"You go against the grain, you're bound to get splinters, but that's the price for not conforming."
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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BIO
Conversation Alchemist
Optimist & Realist
Affinity for Music - DJ and producer of music on the side.
Fitness Enthusiast - Any form of sport or Exercise I am there.
Jack of All Trades - Master of many. Many more to learn.
"You go against the grain, you're bound to get splinters, but that's the price for not conforming."
References
David Bester Hilton Eachus
Managing Director Chief Operating Officer
FOODEEZ (PTY) LTD TOSHI TECHNOLOGIES LTD
+27 83 303 9504 +27 76 125 4151
dave@foodeez.co.za hilton@toshi.co
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