Summary
Overview
Work History
Education
Skills
Timeline
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Matsietsi Tsoametsi Sanna

Onecart Supervisor
Welkom

Summary

Dynamic supervisor with proven expertise at Onecart in staff management and operations improvement. Enhanced team productivity through strategic planning and efficient workflows, while fostering a collaborative environment. Recognized for exceptional customer service and conflict resolution skills, consistently achieving high satisfaction ratings and timely task completion.

Overview

2
2
years of professional experience

Work History

Supervisor

Onecart
06.2025 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Personal Shopper

Onecart
06.2023 - 05.2025
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Education

High School Diploma -

Tshibollo Secondary School
Qwaqwa
04.2001 -

Skills

    Staff management

    Operations management

    Process improvement

    Strategic planning

    Inventory control

    Schedule development

    Data analytics

    Business development

    Staff discipline

Timeline

Supervisor

Onecart
06.2025 - Current

Personal Shopper

Onecart
06.2023 - 05.2025

High School Diploma -

Tshibollo Secondary School
04.2001 -

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Matsietsi Tsoametsi SannaOnecart Supervisor