Matsidiso Philile Seme

Producing content for current affairs, producing content for news and delivering news on air

• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
• Delivered comprehensive training to new staff on product knowledge, sales techniques and improving team performance.
• Processed customer orders with accuracy and efficiency, contributing to increased sales targets achievement.
• Cross-sold additional products and services to purchasing customers.

• Developed and researched potential news stories
• Research and wrote news scripts (packages and voicers)
• Schedule interviews and conduct some of the interviews
• Record and edit sound using different systems such as (Burli, wavepad etc)
• Compile full bulletin and write catchy headlines
• Remain calm during live outside broadcasts to deliver clear, professional and accurate news.
• Collaborate with broadcasting teams to deliver trusted and quality news content

• Representing the brand and sell products and offer services to customers
• Reaching out to potential leads through a variety of channels such as email, phone and text
• Meeting customer needs while obtaining orders from existing or potential outlets
• Ensure that the customer/client is satisfied and adequately taken care of while making a purchase.
• Developing sales pitches to sell products or service
• Responding to customer's inquiries

• Write, edit and produce stories for multiple newsroom platforms include the news website and content for news bulletin.
• Deliver live reports from site of event and mobile broadcast unit
• Respond to emergencies and breaking news with strong sense of urgency at any hour of the day
• Conduct interviews and obtained information on specified topics
• Pursued and developed stories independently as well as covering a wide range of topics including politics and crimes