Summary
Overview
Work History
Education
Skills
Education Summary
Own Transport
Personal Information
References
Timeline
Generic
Matshidiso Nkwana

Matshidiso Nkwana

Reservations Officer
Randburg

Summary

Personable Office Administrator with 12 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience
1
1
Language

Work History

Reservations Officer/Receptionist

The Rock Holdings
07.2021 - Current
  • Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages to the relevant departments
  • Booking and assisting with organizing customer reservations of special occasions i.e., baby shower, anniversary party etc
  • Liaising with customers to select/ create menus for their group reservations
  • Prepare and schedule site visits
  • Ensuring that customers' expectations are met to ensure satisfaction
  • Compiling and preparing reports, presentations and correspondence for Finance department and managing databases and filing systems
  • Ensuring that all monthly accounts are settled and all records and stored electronically and manually
  • PA to Operations and General manager
  • Booking meeting rooms for staff meeting, setting agenda and taking minutes
  • Ordering and distribution of stationary to all departments
  • Allocation of Debtors and Creation of Purchase order, invoicing and GRV
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Addressed public questions, complaints and requests and provided necessary assistance.
  • Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives

Business Development Administrator

Verge Group (Pty) Ltd
08.2021 - 12.2023
  • Identify new business opportunities including new markets, growth areas, clients/partners, products and services for the academy
  • Research, design and develop new learning programmes required by our clientele and submission to SETAs for accreditation
  • Identification of strategic partnerships within the skills development area i.e provincial and national government departments
  • Oversee the design and development of learning programmes for submission to SETAs
  • Maintaining existing client relationships through client visits on a monthly basis
  • Serve as general contact point for customers in the company
  • mprehensive course list and strategically distribute to clients and potential clients
  • Course marketing through various media tools and other platforms including websites, and presentations
  • Conduct workshops to capacitate internal staff regarding new legislation and requirements for training
  • Advise both employed and unemployed learners on available training and learnership opportunities
  • Develop a database list of contract assessors and moderators and facilitators
  • Managed the performance of academic staff members both permanent and contractual so that they provide quality service to clients.

Event & Marketing/ Office Administrator

South African Breweries
02.2018 - 06.2020
  • Responsible for booking and co-ordination of functions/events
  • Allocation of Debtors and Creation of Purchase orders
  • Liaising with clients regarding their contracts with the Corporate Affairs department
  • Ensuring that all suppliers are fully paid, and services have been rendered
  • Administration Skills
  • Negotiating with suppliers to ensure we have best price without compromising on service delivery
  • Conducting site visits for potential clients
  • Ensuring that functions are booked: payments are allocated to correct departments
  • Liaising with the Kitchen staff to create suitable menus for each client
  • Co-ordination of Food and Beer Pairings
  • Ensure monthly reports are updated and accurate
  • Promoting the World of Beer
  • SAP and CRM experience
  • Liaising with contractors to ensure success of events
  • Conducting Temporary staff interviews, orientation, and training.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.

Public Relations Assistant/Administrator

South African Breweries
02.2014 - 01.2018
  • Showcase excellent knowledge of Brands profile
  • Ensuring tourists have a memorable experience at our facility
  • Handling of customer reservations and Creation of Invoices
  • SAP and CRM experience
  • Allocation of Debtors and Parked documents
  • Bar Operation
  • (Ensure draught taps are served, ordering of beers, soft drinks and glassware
  • Creation of Purchase Orders
  • Management of Temporary Staff (Barmen, waiters, photographers)
  • Handling of Switchboard to ensure calls are directed towards the relevant persons
  • Booking internal client's accommodation and flights and sending confirmation and processing payments
  • Resolving any issues arising from the accommodation/flight bookings and upselling when special offers arise or assisting with amendments or cancellations
  • Ensure all incoming calls are handled with courtesy and ensure efficient resolution of all client's inquiries for hotel services and operations
  • Accurately record customer information and charge credit cards upon successful reservations
  • Helping program travel itineraries by suggesting tourist attractions/places of interest
  • Ordering of World of beer stationery and equipment
  • Handling of customer complaints to ensure customer satisfaction
  • Follow up with clientele to ensure timeous payment of invoices
  • Ensure that the tour route script is kept up to date with relevant information.
  • Conducted comprehensive competitor analysis to inform strategic recommendations for client differentiation in the marketplace.
  • Supported event planning efforts by coordinating logistics, creating promotional materials, and managing attendee lists.

Tour guide at SAB World of Beer

Workforce
03.2011 - 06.2014
  • Accompanying visitors on tour, relating various facts about the South African Breweries, the company itself, its origins, operations, brands and the World of Beer
  • Taking bookings/reservations
  • Switchboard Handling
  • Invoicing
  • Cashing up
  • Bar operation.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.

Education

Certificate - Occupationally Directed Education Training Practic

ENJO Consultants
Pretoria
04.2001 -

University Diploma - Tourism Management

University of Johannesburg
Johannesburg, South Africa
04.2001 -

Skills

Verbal communication and terminologyundefined

Education Summary

  • National Certificate, Occupationally-Directed Education Training and Development Practices (ODETDP) ID 50334, Enjo Consultants, In Progress
  • Certificate, Computer Literacy/Office Administration, STECH, 2010
  • Diploma, National Diploma - Tourism Management, University of Johannesburg (UJ), 2011
  • Secondary Grade 12, Ben Vorster High School, 2007

Own Transport

Yes

Personal Information

  • ID Number: 8909181321088
  • Notice Period: 2 Weeks' notice
  • Gender: Female
  • Nationality: South African
  • Driving License: Yes

References

  • AB-Inbev (South Africa Breweries), Jessie Mahlasela, 082 920 4866/ 083 406 3802
  • Verge Group Pty ltd, Zanele, 083 962 7514
  • ENJO Consultants, John Sandys, 012 6671985
  • The Rock Design Quarters, Zoran, 082 555 7107

Timeline

Business Development Administrator

Verge Group (Pty) Ltd
08.2021 - 12.2023

Reservations Officer/Receptionist

The Rock Holdings
07.2021 - Current

Event & Marketing/ Office Administrator

South African Breweries
02.2018 - 06.2020

Public Relations Assistant/Administrator

South African Breweries
02.2014 - 01.2018

Tour guide at SAB World of Beer

Workforce
03.2011 - 06.2014

Certificate - Occupationally Directed Education Training Practic

ENJO Consultants
04.2001 -

University Diploma - Tourism Management

University of Johannesburg
04.2001 -

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Matshidiso NkwanaReservations Officer