Matshidiso Mofokeng
Sales Administrator
Johannesburg
Summary
I am an enthusiastic and dedicated professional with a passion for delivering exceptional customer experiences. With a strong background in enhancing customer satisfaction, I am eager to join your team and contribute in optimizing operational efficiency. My commitment to excellence and collaborative spirit make me an ideal candidate to help elevate your brand and achieve outstanding results.
Overview
8
8
years of professional experience
6
6
Languages
Work History
Sales Administrator
Sunset Dentistry
03.2022 - Current
- -Collaborated with Marketing, aligning campaigns to drive sales growth.
- -Coordinated sales meetings, driving an increase in team productivity.
- Maintained client relationships, resulting in a 15% increase new clients.
- Executed follow-up strategies, improving customer satisfaction scores.
- Achieved quarterly sales targets consistently, contributing to revenue growth.
Guest Experience Leader
McDonald's Lambton SA
09.2018 - 03.2021
- Welcome Guests, help with ordering, and check in on them regularly. Handle concerns promptly and provide solutions. Maintain clean, friendly environment and collaborate with the team.
- Achieved recognition as 'Employee of the Month' for outstanding service delivery.
- Resolved guest issues swiftly, achieving a 95% satisfaction rate.
Education
Grade 12 - undefined
Makabelane Technical and Commercial High School
Bloemfontein01-2008
Diploma - Marketing and Sales Management
Maluti TVET College
Bloemfontein01-2011
Skills
Strong Communication skill
Customer service skills
Microsoft Office (Excel, PowerPoint, Word, Access)
Problem-solving skill
Multi-tasking skill
Listening Skill
Timeline
Sales Administrator
Sunset Dentistry
03.2022 - Current
Guest Experience Leader
McDonald's Lambton SA
09.2018 - 03.2021
Grade 12 - undefined
Makabelane Technical and Commercial High School
Diploma - Marketing and Sales Management
Maluti TVET College